SaaS Client Support Specialist — Hybrid

Ministry Brands; Alpharetta (GA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare options

Flexible PTO

401(k) match

Parental leave

Job summary

Ministry Brands is seeking a Client Support Specialist to assist customers with our SaaS platforms and payments tools. You will resolve inquiries via ticketing, email, LiveChat, and phone, while escalating bugs and data concerns as needed.

The role emphasizes clear communication, documentation, and collaboration with leadership to stay current on product releases and internal processes. Hybrid work awaits, with in-office days as required.

Qualifications

• 3+ months of related experience in customer service, support, or other customer-facing roles.
• Excellent verbal and written communication.
• Strong organizational and time-management skills.
• Proficiency with Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Provide user support to improve the experience of customers and/or end-users of the assigned product(s).
• Respond to customer inquiries via product ticket system, emails, LiveChat, and phone calls in a timely manner.
• Identify and replicate errors and defects to ensure resolution.
• Update customer information in the service database during each call.
• Submit up-sell and cross-sell leads to the appropriate teams.
• Maintain professionalism and build positive rapport with internal and external sources.

Skills

Customer service

Communication

Organization

Time management

Education

High school diploma or equivalent

Tools

Office 365

Ticketing software

Scheduling software

Job description

Ministry Brands is seeking a Client Support Specialist to assist customers with our SaaS platforms and payments tools. You will resolve inquiries via ticketing, email, LiveChat, and phone, while escalating bugs and data concerns as needed.

The role emphasizes clear communication, documentation, and collaboration with leadership to stay current on product releases and internal processes. Hybrid work awaits, with in-office days as required.