Technical Support Specialist — Hybrid Work Model

Pushpay; Colorado Springs (CO); Hybrid; USD 47,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model - 3 days in office /

2 days remote each week

Job summary

Pushpay seeks a Technical Level I professional to own end-to-end incident resolution within our SaaS ecosystem. You will act as the primary owner for incoming service channels and drive timely, accurate responses.

With 2–3 years of client-facing support experience and familiarity with Salesforce, you will contribute to knowledge base updates and ensure continuous improvement in issue resolution and customer satisfaction.

Qualifications

• Minimum 2-3 years of dedicated experience in a technical support, help desk, or client-facing support role.
• Basic experience navigating modern CRM architectures like Salesforce is a major plus.

Responsibilities

• Own end-to-end incident ownership from initial contact to resolution.
• Operate as the primary owner for incoming service channels (ticketing, live chat, phone, email).
• Escalate highly complex platform anomalies to senior teams as needed.
• Contribute updates to the knowledge base and keep documentation current.

Skills

Customer-facing

Attention to detail

Communication skills

Tools

Salesforce

Job description

Pushpay seeks a Technical Level I professional to own end-to-end incident resolution within our SaaS ecosystem. You will act as the primary owner for incoming service channels and drive timely, accurate responses.

With 2–3 years of client-facing support experience and familiarity with Salesforce, you will contribute to knowledge base updates and ensure continuous improvement in issue resolution and customer satisfaction.