SaaS Cloud Support Analyst - Hybrid Role

CloudShare; Denver (CO); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K

Flexible PTO

12 Paid Holidays

Hybrid work model

Free Parking

Onsite Gym

Job summary

CloudShare, a fast-growing SaaS company, seeks a Technical Support Analyst to deliver high-quality technical support for its virtual lab platform. You will troubleshoot customer issues and improve their experience with the platform.

The role demands strong analytical skills and experience in a customer-facing technical job. The position offers medical, dental, and vision benefits, flexible PTO, and a hybrid work model with a modern office in downtown Denver.

Qualifications

• 2+ years of experience in Technical Support or similar role.
• Experience in a SaaS or cloud environment preferred.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide technical support through various communication channels.
• Troubleshoot and resolve technical issues for customers.
• Collaborate with internal teams to improve customer experience.

Skills

Troubleshooting

Analytical problem solving

Customer-oriented mindset

Excellent communication skills

Tools

Zendesk

Jira

Salesforce

Job description

CloudShare, a fast-growing SaaS company, seeks a Technical Support Analyst to deliver high-quality technical support for its virtual lab platform. You will troubleshoot customer issues and improve their experience with the platform.

The role demands strong analytical skills and experience in a customer-facing technical job. The position offers medical, dental, and vision benefits, flexible PTO, and a hybrid work model with a modern office in downtown Denver.