Hybrid Technical Support Specialist

Pushpay Holdings Limited; Colorado Springs (CO); On-site; USD 51,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

3 days in office / 2 days remote

12 paid company holidays

15 days PTO to start

401K match

Job summary

Pushpay Holdings Limited is seeking a Technical Support Representative to own end-to-end incident resolution within the Pushpay SaaS ecosystem. You will guide customers from initial contact through root-cause discovery to total resolution, across ticketing, chat, phone, and email channels.

The role requires 2–3 years of relevant experience, a strong customer-service mindset, and basic Salesforce familiarity. Hybrid work is available, and compensation ranges from $50,615 to $61,863 per year.

Qualifications

• Minimum 2–3 years of dedicated experience in a technical support, help desk, or client-facing role.
• Basic experience navigating modern CRM architectures like Salesforce is a major plus.

Responsibilities

• Operates as the primary owner for incoming service channels including the ticketing system, live chat, phone, and email.
• Manages queue health to meet target response times.
• Troubleshoots and resolves issues related to the Pushpay platform.
• Escalates highly complex platform anomalies when needed.

Skills

Technical Support

CRM (Salesforce)

Troubleshooting

Customer Service

Tools

Salesforce

Job description

Pushpay Holdings Limited is seeking a Technical Support Representative to own end-to-end incident resolution within the Pushpay SaaS ecosystem. You will guide customers from initial contact through root-cause discovery to total resolution, across ticketing, chat, phone, and email channels.

The role requires 2–3 years of relevant experience, a strong customer-service mindset, and basic Salesforce familiarity. Hybrid work is available, and compensation ranges from $50,615 to $61,863 per year.