SaaS Client Support Analyst II — Remote & Tech-Focused

Origami Risk; Denver (CO); Hybrid; USD 66,000 - 82,000; Full time

Benefits offered by this job

Medical & Dental

Flexible PTO

401(k) match

Vision Insurance

Life Insurance

Wellness reimbursement

Education Assistance

EAP

Job summary

Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance and safety management. We build capabilities for insurable and uninsurable risk, facilitating compliance, improving safety, and helping insurers, MGAs, TPAs and brokers drive results.

Origami Risk is an equal opportunity employer and supports diverse, inclusive environments. Our roles are hybrid, with comprehensive benefits to support client success and employee growth.

Qualifications

• Bachelor’s degree in CS or related field.
• 1+ years of technical customer support or application support in B2B SaaS.
• 1+ years of queue-based work in Salesforce, ServiceNow, or related platform.
• Strong customer service orientation and ability to explain technical concepts clearly.
• Ability to manage multiple cases and meet deadlines.
• Willingness to learn new tools and product areas.

Responsibilities

• Owns client support cases from intake to resolution.
• Conducts structured troubleshooting by gathering context and data.
• Escalates issues with complete documentation and clear problem statements.
• Provides timely updates to clients on active cases and outages.
• Explains technical concepts in audience-appropriate language.
• Produces clear case documentation and contributes to internal knowledge resources.

Skills

Customer service

SQL queries

JavaScript

XML

Time management

Communication

Education

Bachelor's degree in CS or related field

Tools

Salesforce

ServiceNow

Query tools

Job description

Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance and safety management. We build capabilities for insurable and uninsurable risk, facilitating compliance, improving safety, and helping insurers, MGAs, TPAs and brokers drive results.

Origami Risk is an equal opportunity employer and supports diverse, inclusive environments. Our roles are hybrid, with comprehensive benefits to support client success and employee growth.