Client Support Analyst II - Tech Troubleshooter (Remote)

Origami Risk; United States; Hybrid; USD 66,000 - 82,000; Full time

Benefits offered by this job

Medical and Dental coverage

401(k) with company match

Paid Time Off

Flexible Spending Account

Job summary

Origami Risk is seeking Client Support professionals to deliver high-quality, timely support to clients while managing both Tier 1 and Tier 2 cases effectively. Candidates will utilize their technical knowledge, strong communication skills, and case management abilities to troubleshoot issues and ensure client satisfaction.

These roles may involve advanced technical investigations and collaboration with various internal teams. An ideal candidate will have a Bachelor's degree in a related field and experience in technical customer support, coupled with proficiency in SQL and JavaScript.

Qualifications

• 1+ years of experience in technical customer support.
• Ability to manage multiple cases simultaneously.
• Willingness to learn new tools and processes.

Responsibilities

• Handle client support cases from intake through resolution.
• Provide timely updates to clients and maintain professionalism.
• Diagnose technical issues related to the Origami platform.

Skills

Customer service orientation

Technical communication

SQL

JavaScript

Problem-solving

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Salesforce

ServiceNow

Job description

Origami Risk is seeking Client Support professionals to deliver high-quality, timely support to clients while managing both Tier 1 and Tier 2 cases effectively. Candidates will utilize their technical knowledge, strong communication skills, and case management abilities to troubleshoot issues and ensure client satisfaction.

These roles may involve advanced technical investigations and collaboration with various internal teams. An ideal candidate will have a Bachelor's degree in a related field and experience in technical customer support, coupled with proficiency in SQL and JavaScript.