SaaS Billing & Support Specialist

Rippling

Washington

On-site

USD 46,000 - 49,000

Full time

14 days+

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Benefits offered by this job

Equity

Competitive salary

Job summary

Rippling is hiring a Customer Support specialist focused on billing. You will handle inquiries across multiple entities and regions, invoices, payments, refunds, and related policies, partnering with Product, Finance, Legal, and PEO teams to resolve issues.

You’ll become a product expert, own customer issues end-to-end, respond via email, chat, or video, document interactions in the CRM, and relay customer feedback to drive improvements while staying updated on policy changes and platform

Qualifications

Bachelor’s degree required or equivalent.
1-4 years of customer support experience in a SaaS business.
Experience handling complex billing inquiries across entities, regions, and countries.
Knowledge of billing regulations and policies by region.
Understanding of invoicing, payment terms, and subscriptions in SaaS.

Responsibilities

Assist customers with billing inquiries for Rippling services and third-party apps.
Collaborate with Product, Finance, Legal/Compliance, and PEO teams to resolve billing issues.
Become a product expert to provide accurate information.
Own customer issues from start to finish in a fast-paced environment.
Respond to inquiries via email, chat, or video conferencing.
Document interactions in the CRM and track transactions.
Gather customer feedback to inform product improvements.