Remote SaaS Customer Support Specialist

Rippling

Colorado

On-site

USD 30,000 - 33,000

Full time

5 days ago

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Job summary

Rippling is hiring for its Customer Support team to help customers navigate our finance, HR, and IT platform. You will become a product expert, resolve issues from start to finish, and deliver prompt, professional help via email, chat, or video.

The role requires a Bachelor's degree and 1–4 years of SaaS support experience. You will work from Pacific or Mountain time zones, with a 9am–6pm PST shift, collaborating with Product and Engineering to improve the platform and grow your skills.

Qualifications

Bachelor's degree required.
1–4 years of SaaS customer support experience.
Strong problem-solving and troubleshooting skills for a SaaS product.
Excellent written and verbal communication in English.
Ability to manage time and prioritize in a fast-paced environment.

Responsibilities

Become a product expert to provide accurate information to customers and colleagues.
Own customer issues from start to finish in a dynamic setting.
Respond to inquiries via email, chat, or video conferencing.
Resolve issues by understanding the problem, determining solutions, and following up for resolution.
Document interactions in the CRM and track feedback to inform product improvements.
Stay updated on policies and product updates to ensure accurate information.