SaaS Customer Support Specialist (Global)

Rippling; Nevada (IA); On-site; USD 63,616,000 - 67,308,000; Full time

Job summary

Rippling is hiring for a Customer Support role focused on helping customers navigate our Finance, HR, and IT platform. You will deliver expert guidance and fast resolutions while supporting global customers across time zones.

Ideal candidates have 1–4 years of SaaS customer support experience, strong English communication, and the ability to work 9am–6pm PST shifts. Join a collaborative team focused on growth and continuous learning.

Qualifications

• Bachelor's degree required.
• 1–4 years of customer support experience in a SaaS business.
• Demonstrated problem-solving skills and attention to detail.
• Strong time management and prioritization abilities.
• Excellent written and verbal English communication.
• Willingness to work a shift between 9am–6pm PST in Pacific or Mountain time zones.

Responsibilities

• Become a product expert and maintain knowledge to assist customers and teammates.
• Own customer issues from start to finish in a fast-paced environment.
• Respond to inquiries via email, chat, or video conferencing promptly and professionally.
• Resolve issues by diagnosing causes, selecting solutions, and following up for resolution.
• Document and track customer interactions in the CRM system.
• Gather feedback and collaborate with Product and Engineering to improve features.
• Stay updated on company policies and product updates to provide accurate information.
• Meet deadlines and handle time-sensitive requests while ensuring client satisfaction.
• Deliver exceptional service and go the extra mile in every interaction.

Skills

Customer support

SaaS knowledge

Problem solving

Time management

English communication

Timezone coordination

Education

Bachelor's degree

Job description

Rippling is hiring for a Customer Support role focused on helping customers navigate our Finance, HR, and IT platform. You will deliver expert guidance and fast resolutions while supporting global customers across time zones.

Ideal candidates have 1–4 years of SaaS customer support experience, strong English communication, and the ability to work 9am–6pm PST shifts. Join a collaborative team focused on growth and continuous learning.