SaaS Billing & Revenue Operations Specialist

Sage City; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Sage City is seeking a Billing Analyst to support daily billing operations for our SaaS customer base, processing invoices, credits, and adjustments with a focus on accuracy and timely delivery.

You will work in a fast-paced, high-volume environment, collaborating with Sales, Finance, and Operations to ensure correct revenue recognition and reporting. Prioritize SLAs and maintain data integrity across systems.

Qualifications

• 3+ years of experience processing high-value, complex B2B invoices in a recurring revenue or subscription-based environment.
• Experience in high-volume billing operations, including 30–50 invoices and credit memos per day.
• Strong understanding of core accounting principles and revenue recognition concepts.
• Ability to evaluate order activity and its impact on revenue schedules before processing.
• Excellent attention to detail and data integrity.

Responsibilities

• Manage daily billing operations for Sage Intacct customer base, processing ~150 invoices per week and 75–100 credit memos per week.
• Review sales orders to ensure alignment with invoicing terms, schedules, and revenue policies.
• Generate and adjust invoices, apply credits, and track order changes in Salesforce and Sage Intacct.
• Create and maintain complex manual revenue schedules in accordance with contracts.
• Analyze order adjustments to identify downstream impacts on invoicing and revenue plans.
• Respond to invoice-related inquiries from customers and internal teams; uphold SLAs.
• Support monthly close by validating and reconciling billing data.
• Maintain data integrity across Salesforce, Sage Intacct, and billing records.

Skills

Billing expertise

Analytical thinking

Communication skills

Independent worker

Education

Accounting degree or coursework

Tools

Salesforce

Sage Intacct

Excel (Pivot, VLOOKUP)

Job description

Sage City is seeking a Billing Analyst to support daily billing operations for our SaaS customer base, processing invoices, credits, and adjustments with a focus on accuracy and timely delivery.

You will work in a fast-paced, high-volume environment, collaborating with Sales, Finance, and Operations to ensure correct revenue recognition and reporting. Prioritize SLAs and maintain data integrity across systems.