SaaS Account Growth & Customer Success Specialist

Storm Search LLC.; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Storm Search LLC is seeking a motivated Sales & Customer Success Specialist to manage and grow an assigned portfolio of customer accounts. This role blends account management, customer success, and sales, with a strong emphasis on revenue growth, software adoption, and building long-term relationships.

You will work with cross-functional teams to identify opportunities, upsell, conduct virtual presentations, and support onboarding to ensure satisfaction and continued growth.

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience will be considered.
• 3+ years of relevant experience in Account Management, Customer Success, Inside Sales, or B2B Sales; 5+ years preferred.
• Experience managing and growing customer accounts.
• Demonstrated experience with lead follow-up, upselling, cross-selling, and customer engagement.
• Experience using CRM platforms such as Salesforce, Dynamics, HubSpot, or similar.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Highly organized with strong time management and follow-up abilities.
• Comfortable working independently in a results-driven sales environment.
• SaaS, construction, building products, or related industry experience is a plus.
• Valid driver’s license and ability to travel occasionally.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts
• Build strong customer relationships while driving retention and revenue growth
• Generate sales through outbound engagement, account reviews, and business development
• Qualify and follow up on company-generated leads and project opportunities
• Identify opportunities to upsell and cross-sell products, programs, and software solutions
• Support new business opportunities and customer growth initiatives
• Conduct virtual sales presentations, product demonstrations, and customer training
• Support customer onboarding and ongoing software adoption
• Manage sales pipelines, forecasts, leads, and customer activity within a CRM
• Partner with internal sales, marketing, and operations teams to support customer needs and growth opportunities
• Gather customer feedback and market insights to support continuous improvement
• Resolve customer issues while maintaining a strong focus on customer satisfaction and account growth

Skills

Account management

B2B sales

CRM proficiency

Lead follow-up

Upselling

Cross-selling

Communication skills

Travel readiness

Education

Bachelor’s degree preferred

Tools

Salesforce

HubSpot

Dynamics

Job description

Storm Search LLC is seeking a motivated Sales & Customer Success Specialist to manage and grow an assigned portfolio of customer accounts. This role blends account management, customer success, and sales, with a strong emphasis on revenue growth, software adoption, and building long-term relationships.

You will work with cross-functional teams to identify opportunities, upsell, conduct virtual presentations, and support onboarding to ensure satisfaction and continued growth.