Customer Success Associate — Onboarding & Support (SaaS)

Adaptive Security, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Premium healthcare

Catered lunch in NYC office

Fantastic office atmosphere

Job summary

Adaptive is a cybersecurity startup delivering a security layer for the AI era, expanding its Customer Success team from its NYC office. The Customer Success Associate will own customer implementation, onboarding, and ongoing support, acting as the face of the product and coordinating with leadership and Engineering to deliver rapid issue resolution and lasting value.

You will conduct kickoff calls, troubleshoot escalations, and partner with Product, Design, and Leadership to continuously

Qualifications

• 1-2 years of client facing work experience, ideally at a SaaS company.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication and a customer-first mindset.
• Ability to multitask and thrive in a fast-paced startup.
• Growth mindset and willingness to learn rapidly from customers and engineers.

Responsibilities

• Own all aspects of customer implementation, onboarding, and support.
• Conduct kick-off calls with new customers to ensure successful setup and expectations.
• Act as first responder for customer-reported issues with prompt troubleshooting.
• Monitor support channels (email, chat) and respond to inquiries.
• Collaborate with Engineering to resolve incidents and surface product health concerns.

Skills

Client facing

Troubleshooting

Written & Verbal comms

Startup mindset

Multitasking

Job description

Adaptive is a cybersecurity startup delivering a security layer for the AI era, expanding its Customer Success team from its NYC office. The Customer Success Associate will own customer implementation, onboarding, and ongoing support, acting as the face of the product and coordinating with leadership and Engineering to deliver rapid issue resolution and lasting value.

You will conduct kickoff calls, troubleshoot escalations, and partner with Product, Design, and Leadership to continuously