SAA Shift Leader (4036)

The St. James; Springfield, Northern (VA, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

The St. James in Springfield, VA is seeking a part-time SAA Shift Leader to oversee guest experience, lead a fast-paced team, and ensure smooth operation across attractions during peak times.

As a Shift Leader, you will coach staff, manage real-time guest flow, uphold safety protocols, and maintain premium facility standards while delivering a high-energy, brand-aligned guest experience.

Qualifications

• Previous supervisory or leadership experience in hospitality, entertainment, recreation, or high-volume settings preferred.
• Strong leadership presence to command a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proven ability to manage teams in high-energy, guest-facing settings.
• Strong problem-solving and decision-making abilities.
• Understanding of safety protocols in active or recreational environments.

Responsibilities

• Own guest experience on shift, engaging with guests and resolving concerns quickly and professionally.
• Lead, coach, and redeploy team members to manage guest flow and peak periods.
• Monitor lines, adjust staffing and coverage to maintain pacing and safety.
• Enforce safety rules, report incidents, and ensure compliance with procedures.
• Maintain clean, organized, brand-ready environments and coordinate with maintenance as needed.

Skills

Supervisory experience

Leadership presence

Excellent communication

Team management

Problem-solving

Job description

SAA Shift Leader (4036)# SAA Shift Leader (4036)Springfield Flagship - Springfield, VA 22151## OverviewPosition TypePart TimeJob ShiftAny## Description**Core Responsibilities****1. Guest Experience Ownership*** Take full responsibility for the guest experience during your shift.* Maintain constant visibility on the floor and engage with guests proactively.* Resolve guest concerns quickly, professionally, and confidently.* Anticipate challenges before they impact the experience.* Ensure energy, enthusiasm, and professionalism reflect the SAA brand at all times.* Lead by example in delivering an experience that exceeds expectations.**2. Team Leadership & Real-Time Management*** Lead, coach, and hold team members accountable in real time.* Ensure attraction zones have sufficient staffing based on guest volume and flow.* Proactively redeploy staff to high-traffic areas to maintain operational balance.* Provide immediate feedback to elevate performance and service standards.* Support Party Hosts and Front Desk team members to ensure seamless execution.* Reinforce urgency, awareness, and professionalism across the team.* Foster a culture of teamwork, ownership, and pride in execution.**3. Operational Floor Control*** Monitor guest flow and mitigate lines at attractions before they impact the experience.* Adjust positioning and coverage to maintain strong pacing across the facility.* Supervise opening, mid-shift, and closing operational procedures.* Ensure all attractions are operationally ready and properly presented.* Maintain strong communication with management and other shift leaders.* Assist with special events, high-volume weekends, and peak operational periods.**4. Safety & Risk Management*** Be proactive from a safety standpoint — identify risks before they escalate.* Enforce all safety rules, attraction guidelines, and participation requirements.* Intervene immediately when unsafe behavior or congestion is observed.* Conduct consistent floor walkthroughs to ensure compliance and awareness.* Document and report incidents in alignment with company procedures.* Ensure all team members are properly trained and executing safety protocols.**5. Facility Standards & Environment*** Ensure a clean, organized, and brand-ready environment at all times.* Conduct routine inspections of attractions and guest areas.* Coordinate with maintenance and management to resolve facility concerns quickly.* Maintain presentation standards that reflect a premium active entertainment experience.**What Success Looks Like*** Guests leave saying it was organized, safe, high-energy, and worth coming back for.* The team operates with urgency, awareness, and confidence.* Lines are controlled and guest flow is smooth.* Safety issues are prevented — not reacted to.* The Shift Leader is calm, decisive, and visibly in control, even during peak volume.**Qualifications*** Previous experience in a supervisory or leadership role (hospitality, entertainment, recreation, or high-volume retail preferred).* Strong leadership presence with the ability to command a fast-paced environment.* Excellent communication and interpersonal skills.* Proven ability to manage teams in high-energy, guest-facing settings.* Strong problem-solving and decision-making abilities.* Understanding of safety protocols within active or recreational environments.* Availability to work nights, weekends, and peak operational periods.