SAA Floor Attendant (1719)

The St. James Group; California (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

The St. James Group seeks a guest services associate to greet guests enthusiastically and explain center rules. You will enforce waiver policies, handle money, and communicate clearly in a fast-paced, loud environment.

Applicants should be 16+, ready for nights, weekends and holidays, and comfortable speaking to groups while maintaining safety and superb service standards across the entertainment center.

Qualifications

• Prior customer service experience preferred.
• Must be 16 years of age or older.
• Available nights, weekends and holidays.

Responsibilities

• Greet guests enthusiastically and provide extraordinary service.
• Explain the Active Entertainment Center floor and patron policies.
• Enforce waiver policies and safety procedures.
• Handle money accurately and process transactions.
• Communicate clearly in a loud, fast-paced environment.
• Inform guests of rules and safety guidelines.
• Contribute to a safe, welcoming and efficient guest experience.

Skills

Guest service

Clear communication

Public speaking

Multitasking

Cash handling

Flexibility

Teamwork

Job description

* Perform all duties in accordance with Company policies, practices and procedures* Provide extraordinary customer service consistent with The St. James’s brand standards* Greet our guest ENTHUSIASTICALLY* Explain the Active Entertainment Center floor and patron policies* Handle and enforce waiver policies* Perform all other related duties as assigned* Support the safety of all members, guests and employees.* Must be 16 years of age or older* Ability to provide excellent guest service in person and over the phone* Availability nights, weekends, and holidays* Must be able to interact and communicate clearly and effectively* Ability to work in a fast-paced environment* Ability to speak in front of groups* Ability to project voice and be heard in a loud environment* Ability to inform guests of rules* Ability to handle money* Ability to handle and resolve recurring problems* Demonstrated multi-tasker with a commitment to superior guest service.* Ability to work a very flexible schedule that will include late nights, early mornings, weekends and holidays.* Ability to work with minimal supervision required* Knowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry.