6310 Backlick Road - SHIFT LEADER

Vigario Management Corp; Springfield (VA); On-site; USD 24,108 - 25,485; Part time

Benefits offered by this job

Flexible Schedule

Paid Vacation

Health Insurance

Bonuses

Free meals

Referral Bonus

Job summary

Vigario Management Corp in Springfield, VA is seeking an individual responsible for coaching Crew Members to achieve operational Brand standards and deliver great guest experiences. The role includes setting goals, providing assignments, motivating crew, and ensuring compliance with safety and food guidelines.

Ideal candidates should be fluent in English, possess basic computer skills, and be able to manage cash and restaurant equipment. Benefits include a flexible schedule, paid vacation, health insurance, bonuses, and free meals.

Qualifications

• Ability to operate restaurant equipment.
• Capable of counting money and making change.

Responsibilities

• Support a respectful team environment.
• Create and maintain a guest first culture in the restaurant.
• Drive sales goals and results.

Skills

Fluent in English

Basic computer skills

Job description

Job Details

Location: 17J16 (SDI) - Springfield - Springfield, VA 22150

Salary Range: $17.50 - $18.50 Hourly

Benefits

• Flexible Schedule
• Paid Vacation
• Health Insurance
• Bonuses
• Free meals
• Referral Bonus

Summary

Are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Qualifications

Team Environment

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

Operations Excellence for Guest Satisfaction

• Provide guest service
• Resolve guest issues
• Follow Brand standards, recipes and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment

Profitability

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

Skills/Qualifications

• Fluent in English
• Basic computer skills

Capable of counting money and making change

Able to operate restaurant equipment (minimum age requirements may apply)

Guest Focus

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintain relationships with the team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments