Concierge Shift Lead (4716)

The St. James Group; Springfield, Northern (VA, KY); Hybrid; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Complimentary membership

Opportunities for advancement

Dynamic work environment

Employee discounts

Job summary

The St. James in Springfield, VA seeks a Concierge Shift Lead to guide the concierge team and serve as the primary contact for members, guests, and staff.

This full-time, on-site role focuses on delivering a smooth, high-quality guest experience in a dynamic, hospitality-driven environment. You’ll lead a team during your assigned shift, ensure service standards, handle guest concerns with professionalism, and collaborate with other departments during events and peak times.

Qualifications

• GED required.
• 2+ years of experience in a customer service leadership or supervisory role.
• Background in hospitality, sports/recreation, or fitness/wellness environments preferred.
• Excellent communication and interpersonal skills; ability to lead a team in a fast-paced setting.

Responsibilities

• Serve as the lead point of contact for all guest interactions during your shift.
• Deliver top-tier customer service to members, guests, and prospective clients.
• Oversee and support the concierge team in managing daily operations.
• Resolve guest concerns and complaints with empathy, urgency, and professionalism.
• Ensure attendance, uniform, and service standards are adhered to by team members.
• Maintain a safe, clean, and welcoming front-of-house environment.
• Collaborate with other departments during high-traffic times and major events.
• Monitor schedules, shift coverage, and escalate staffing concerns as needed.

Skills

Customer service leadership

Team motivation

Communication skills

Problem solving

Attention to detail

Education

GED

Job description

Concierge Shift Lead (4716)# Concierge Shift Lead (4716)Springfield Flagship - Springfield, VA 22151## OverviewPosition TypeFull Time## Description**Concierge Shift Lead Location: The St. James – Springfield, VA****About The St. James:**The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self.**Our People & Culture: At The St. James, we are in the business of human development.** Our success in delivering exceptional guest experiences—experiences that engage, inspire, and delight—depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team.**Job Description:**The Concierge Shift Lead plays a vital role in delivering a smooth, high-quality guest experience. In this fast-paced, guest-facing position, you’ll lead the concierge team during your assigned shift and serve as a primary point of contact for members, guests, and staff. Our environment is dynamic and constantly evolving, hosting everything from sports competitions and community events to corporate functions and family entertainment. We’re looking for an organized, energetic, and service-minded individual with strong leadership skills and a passion for hospitality.**Key Responsibilities:**· Serve as the lead point of contact for all guest interactions during your shift.· Deliver top-tier customer service to members, guests, and prospective clients.· Oversee and support the concierge team in managing daily operations.· Resolve guest concerns and complaints with empathy, urgency, and professionalism.· Ensure team members adhere to attendance, uniform, and service standards.· Maintain a safe, clean, and welcoming front-of-house environment.· Work collaboratively with other departments during high-traffic times and major events.· Monitor schedules, shift coverage, and escalate staffing concerns as needed.**What We’re Looking For:**· GED Required· 2+ years of experience in a customer service leadership or supervisory role.· Background in hospitality, sports/recreation, or fitness/wellness environments preferred.· Proven ability to lead, motivate, and manage a team in a high-volume setting.· Exceptional communication and interpersonal skills.· High attention to detail and a proactive approach to problem-solving.· Comfortable multitasking in a fast-paced, constantly evolving environment.· Must be reliable, punctual, and customer focused.· Flexibility required: Shifts will either be morning, midday, evenings, and weekends· Willing to work 40 hours per week· Background check required.**Benefits of Working at The St. James:**· Competitive hourly compensation· Complimentary membership to The St. James· Opportunities for advancement and cross-training· Dynamic work environment with a focus on growth and teamwork· Exclusive employee discountsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.