Counter Sales Representative

United Electric Supply; Dover (DE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) and Stock Ownership

Paid Vacation and holidays

Job summary

United Electric Supply is seeking a dedicated Counter Sales Representative in Dover, DE. This position involves being the first point of contact for customers, assisting with product inquiries and managing a clean, organized counter area. Strong communication, detail orientation, and the ability to build customer relationships are essential to thrive. The role includes handling inventory and ensuring a safe and efficient sales environment. Competitive benefits such as health insurance and 401(K) are offered.

Qualifications

• Excellent interpersonal and communication skills – both written and verbal.
• Ability to effectively handle multiple tasks and collaborate within a multi-functional team.
• Detail oriented, organized, consistent and tenacious.

Responsibilities

• Assist with product inquiries, in-person order processing.
• Maintain clean, organized counter area, managing inventory levels.
• Provide insightful, accurate information to customers’ questions.

Skills

Communication skills

Detail-oriented

Team player

Time management

Customer service experience

Education

High School Diploma

Tools

ERP system knowledge

Job description

Position Summary

We are seeking a customer-focused and detail-oriented Counter Sales Representative to join our team. In this role, you will be the first point of contact for customers, assisting with product inquiries, in-person order processing, and providing expert product advice. Strong communication skills and the ability to build customer relationships are essential for success. This position also involves maintaining a clean, organized counter area, managing inventory levels, and supporting the overall goals of the sales team.

Position Responsibilities

• Verify shipment of goods received from branch transfers and packing slips.
• Organize and stock warehouse shelves with incoming materials and supplies.
• Maintain clean, orderly, and safe stock area.
• Participate in the Cycle Counting efforts at the branch.
• Provide insightful, accurate, detailed information to customers’ questions or problems. Always greet customers at the sales counter or through incoming telephone calls.
• Responsible for pricing, recommending, and selling appropriate products to our customers as well as quoting jobs and bids on material.
• Efficiently collect requested material from the shelves, ensuring it correctly aligns with the customer’s application and order.
• Assist with pulling materials for transfers to other branches, phone orders, and orders to be delivered when needed or requested.
• Ensure the counter area is kept clean, orderly and safe.
• Solve customer problems tactfully and promptly.
• Awareness of all new product information and promotions through vendor – and company-sponsored Lunch and Learns, upon availability.
• Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
• Work closely with all internal departments, combining individual efforts to better serve the customer.

Safety Sensitive Position

• May be required to operate powered industrial trucks.
• Must be able to lift 50 lbs. several times a day, bend, twist, and climb.
• Adhere to all United Electric health, safety, and environmental policies.
• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
• Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed.

Commitment to Safety

• Adhere to all United Electric health, safety, and environmental policies.
• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
• Complete an accident/Incident report for any safety and/or health infractions that occurs or are witnessed.
• Support all United Electric health, safety, and environmental policies for all employees within your branch.

Qualifications

• Excellent interpersonal and communication skills – both written and verbal.
• Ability to effectively handle multiple tasks and collaborate within a multi-functional team.
• Detail oriented, organized, consistent and tenacious.
• A team player – work together with others to accomplish common goals of the company.
• Organized with strong time management skills.
• Ability to learn our ERP system.
• Industry product knowledge beneficial.
• Self-motivated and self-starter.
• Minimum High School Diploma.
• Customer Service Training/Experience is preferred.

Compensation & Benefits

• Health, Dental, and Vision Insurance
• Disability Insurance and Life Insurance
• 401(K) and Stock Ownership
• Paid Vacation and holidays
• Educational Benefits
• Wellness Programs
• Work/Life Balance
• Eligible for Commission

We are an equal employment opportunity employer.