Ryan White Non-Medical Case Manager

RiseMe; Marrero (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Priority Health Care seeks a compassionate Non-Medical Case Manager to support clients in the Ryan White Program. You will assess needs, coordinate referrals, and advocate to remove barriers to healthcare access, aiming to keep clients engaged in care.

Responsibilities include eligibility screening, comprehensive assessments, and documenting interactions in the EHR per HIPAA standards. Remote options are not indicated.

Qualifications

• Bachelor’s degree in any field required or 3 years HIV-related services with HS diploma/GED.
• Experience coordinating referrals and advocating for clients in HIV-related programs.
• Strong knowledge of community resources and social services aids.

Responsibilities

• Screen clients for Ryan White eligibility and maintain documentation.
• Assess social, economic, housing, food security, and transportation needs.
• Develop individualized support plans and address barriers to care.
• Provide referrals to housing, food, transportation, and utilities.
• Follow up on referrals to ensure service access and outcomes.
• Provide crisis intervention and advocacy with community agencies and programs.
• Educate clients on HIV transmission prevention and disease management basics.
• Assist with problem-solving around social determinants of health and medication adherence.
• Document assessments, plans, and interactions in the EHR per HIPAA standards.
• Build relationships with community organizations to connect clients with resources.
• Work independently with minimal supervision.

Skills

Problem-solving

Resourcefulness

Community resources knowledge

Interpersonal skills

Education

Bachelor's degree in any field

High school diploma or GED + 3 years HIV-related services

Tools

Microsoft Office

EHR systems

Job description

Ryan White Non-Medical Case Manager

Priority Health Care is seeking a compassionate Non-Medical Case Manager to join our Ryan White Program and connect clients with essential supportive services that enable them to stay healthy and engaged in care.

You’ll conduct eligibility screenings, assess barriers to care, coordinate referrals to community resources, and provide direct advocacy to remove obstacles to healthcare access. Your skills in problem-solving, resourcefulness, and knowledge of community systems are essential to supporting people living with HIV.

Responsibilities

• Screen clients for initial and annual Ryan White program eligibility; maintain documentation and recertification records
• Conduct comprehensive assessments of social, economic, housing, food security, and transportation needs
• Develop individualized support plans; identify and address barriers to health and care engagement
• Provide referrals to housing, food, transportation, utility assistance, and community support services
• Follow up on referrals to ensure clients access services and achieve support plan outcomes
• Provide crisis intervention and advocacy with community agencies, landlords, social services, and government programs
• Provide information on HIV transmission prevention and disease management basics
• Support clients with problem-solving around social determinants of health and medication adherence barriers
• Document all assessments, support plans, and client interactions in the EHR system per HIPAA and Ryan White standards
• Build relationships with community organizations and service providers; connect clients to appropriate resources
• Ability to work independently with minimum supervision

Minimum Qualifications

Applicants must meet one of the following qualification pathways:

• Education Pathway: A bachelor’s degree in any field;
• Experience Pathway: A high school diploma or GED and three years of experience providing HIV-related services.

Additional Preferred Qualifications

• Strong knowledge of community resources, social services programs, benefits enrollment, and housing resources
• Excellent interpersonal and communication skills with diverse, vulnerable populations
• Proficiency with Microsoft Office and ability to learn EHR and case management systems
• Strong organizational skills and ability to manage multiple cases and priorities
• Ability to build trust and provide culturally competent support
• Reliable transportation and flexibility for community outreach and home visits
• Bilingual ability in Spanish or Vietnamese is a plus
• Completion of HIV-specific training and cultural competency training within first year of hire

About Priority Health Care

Priority Health Care is a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality healthcare services. Our mission is to improve the health and well-being of individuals and families by delivering comprehensive primary care regardless of ability to pay.

Benefits

Comprehensive medical, dental, and vision insurance; paid time off; paid holidays; retirement savings; life and disability insurance; professional development; and career advancement opportunities.