Ryan White Medical Case Manager

Priority Health Care; Marrero (LA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holidays

Retirement Savings

Life and Disability Insurance

Professional Development

Career Advancement

Job summary

Priority Health Care in Marrero, LA is seeking a compassionate Medical Case Manager to coordinate HIV care for clients in the Ryan White Program. You will conduct eligibility screenings, develop care plans, coordinate referrals, and advocate for clients to access services. Strong knowledge of HIV disease and treatment, excellent communication, and ability to work independently are essential.

Bilingual Spanish or Vietnamese is a plus. EHR documentation must meet HIPAA and Ryan White standards.

Qualifications

• Licensed Social Worker or Licensed Nurse license required or equivalent.
• Bachelor's degree in human services with 1 year direct HIV services experience; master's preferred.
• Liberal arts degree with relevant credits and 1 year direct HIV services experience.

Responsibilities

• Screen clients for Ryan White eligibility and maintain records.
• Assess medical, psychosocial, social, and financial needs.
• Develop individualized care plans with providers and partners.
• Refer to medical, mental health, housing, and transportation services.
• Follow up on referrals to ensure access and goals are met.
• Provide advocacy and crisis support in various settings.
• Document assessments and plans in EHR per HIPAA and Ryan White standards.

Skills

Empathy

Communication

Independence

Bilingual (Spanish or Vietnamese)

Education

Licensed Social Worker (RSW/CSW/LMSW/LCSW)

Licensed Nurse (RN/LPN)

Human Services degree + 1 year experience

Liberal Arts or General Studies degree + 16 credit hours in human services

Tools

EHR systems

Case management software

Job description

Ryan White Medical Case Manager

Priority Health Care is seeking a compassionate Medical Case Manager to join our Ryan White Program and coordinate comprehensive healthcare services for clients living with HIV.

You’ll conduct eligibility screenings, develop individualized care plans, coordinate referrals across medical and support services, and provide direct advocacy to help clients navigate the HIV care continuum. Your ability to connect clients with services, understand HIV disease and treatment, and build trust with diverse populations is essential to our mission.

Responsibilities:

• Screen clients for initial and annual Ryan White program eligibility; maintain documentation and recertification records
• Conduct comprehensive assessments of medical, psychosocial, social, and financial needs
• Develop individualized care plans in collaboration with providers and community partners
• Provide referrals to medical providers, specialists, mental health, substance use treatment, housing, food, and transportation services
• Follow up on referrals to ensure clients access services and achieve care plan goals
• Provide advocacy and crisis support in clinic, community, or home settings
• Counsel clients on HIV disease management, medication adherence, transmission prevention, and harm reduction
• Document all assessments, care plans, and client interactions in the EHR system per HIPAA and Ryan White standards
• Ability to work independently with minimum supervision
• Build relationships with community organizations; connect clients to HIV and support services

Minimum Qualifications:

Applicants must meet one of the following qualification pathways:

• Licensed Social Worker: Current licensure as an RSW, CSW, LMSW, or LCSW and graduation from a program accredited by the Council on Social Work Education;

OR

• Licensed Nurse: Current Louisiana licensure as a registered nurse (RN) or licensed practical nurse (LPN);

OR

• Human Services Degree and Experience: A bachelor’s degree in a qualifying human services-related field and one year of post-degree experience providing direct services to the HIV target population. A master’s degree is preferred;

OR

• Liberal Arts or General Studies Degree and Experience: A bachelor’s degree in liberal arts or general studies, including at least 16 credit hours in a qualifying human services-related field, and one year of post-degree experience providing direct services to the HIV target population.

Additional Preferred Qualifications:

• Knowledge of HIV disease, treatment options, medication adherence, and prevention strategies
• Knowledge of healthcare and community resources, insurance programs, and benefits
• Proficiency with EHR systems and case management software
• Excellent communication and problem-solving skills; ability to build trust with diverse populations
• Bilingual ability in Spanish or Vietnamese is a plus
• Completion of HIV-specific training within 6 months of hire

About Priority Health Care:

Priority Health Care is a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality healthcare services. Our mission is to improve the health and well-being of individuals and families by delivering comprehensive primary care regardless of ability to pay.

Benefits:

• Comprehensive medical, dental, and vision insurance
• paid time off
• paid holidays
• retirement savings
• life and disability insurance
• professional development
• and career advancement opportunities.