NAC Station Agent

NAC; Bethel (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

Saltchuk Aviation in Alaska is seeking a Bethel Station Agent to be the essential link on the ground, moving inbound, outbound, and transit cargo safely and efficiently while ensuring USPS Bypass Mail delivery is timely.

You’ll load and unload cargo, operate ground service equipment, maintain a safe workspace, and adapt to rotating shifts, including nights and weekends, to keep our Bethel operations running.

Qualifications

• High school diploma or GED required.
• Six months of cargo handling, warehouse, or aviation experience preferred (we will train the right candidate).
• Ability to read and apply safety procedures and craft clear emails.

Responsibilities

• Provide professional, friendly service to customers during freight drop-offs, pick-ups and inquiries.
• Safely load, unload, and secure cargo, mail, and baggage.
• Process and transfer mail to/from partner airlines and USPS by transfer points.
• Enter airway bills, freight details, and tracking data into the electronic system.
• Communicate effectively with customers, teammates, and flight crews.
• Operate ground service equipment and support ramp/warehouse activities.
• Maintain a clean, safe Bethel station workspace and assist with occasional maintenance tasks.
• Adapt to rotating shifts including nights, weekends or holidays.
• Assist Station Supervisor with additional tasks to keep the team running smoothly.

Skills

Customer service

Cargo handling

Safety awareness

Communication

Education

High School Diploma or GED

Job description

Saltchuk Aviation is a family of diversified air cargo and aviation services companies operating under Part 121, 135, and 145 certificates. We are passion-driven professionals who create critical connections, serving communities and businesses across the United States with exceptionally reliable, efficient, and vital aviation services.

With a powerhouse team of over 900 industry experts, Saltchuk Aviation thrives across five operating companies specializing in air cargo, ground handling, precision aircraft maintenance, advanced aviation logistics, and on-demand air freight charters. Every year, our incredible portfolio proudly moves over 380 million pounds of essential freight across the skies.

Our premier operating companies and industry-leading brands include:

• Northern Air Cargo (NAC): As Alaska’s largest all-cargo airline, NAC operates a robust, high-capacity fleet out of our primary hub at Ted Stevens Anchorage International Airport. Our mission is to deliver elite, safe, and ultra-reliable aviation cargo services while fostering an empowering workplace where our team can build rewarding, long-term careers.
• Northern Air Maintenance Services, LLC (NAMS): A certified Part 145 repair station providing premier, year-round maintenance and below-wing ground services—including aircraft servicing, passenger loading, baggage handling, and catering—for a major oil exploration and production leader.
• Ryan Air, Inc. (Ryan): A vital Part 135 carrier operating a diverse fleet of 23 aircraft (including Cessna 207s/208s, Casa 212s, SAAB 340s, and Pilatus PC-12s). Utilizing an agile hub-and-spoke network, Ryan Air proudly delivers bypass mail, general freight, and essential passenger transit to over 70 rural Alaskan villages.
• Aloha Air Cargo (AAC): The lifeblood of Hawaii’s supply chain and the state’s largest air freight carrier. AAC champions the daily movement of roughly 350,000 pounds of vital cargo—ranging from fresh perishables to priority shipments—connecting all major Hawaiian destinations.
• Aloha Tech Ops (ATO): A premier provider of expert aircraft maintenance and repair services executing more than 2,000 vital pre-departure safety and operational checks every month for top-tier airlines flying into Hawaii.

POSITION SUMMARY:

Ready to play a vital role in keeping Alaska moving? As a Bethel Station Agent, you are the essential link on the ground that connects communities, local businesses, and families to the freight they depend on. This is an action-oriented, fast-paced role where you will manage the safe, efficient, and timely movement of inbound, outbound, and transit cargo. From mastering the loading and unloading of aircraft to ensuring the secure, compliant, and prompt delivery of USPS Bypass Mail, your work directly impacts lives every day. If you are looking for an exciting opportunity to launch a dynamic aviation career with an industry leader, this is your runway.

DUTIES:

• Customer Service Excellence: Serve as the professional face of NAC, delivering high-energy, friendly, and exceptional service to customers during all freight drop-offs, pick-ups, and inquiries.
• Precision Freight Handling: Safely, efficiently, and meticulously load, unload, and secure manifested cargo, mail, and baggage to keep our flight operations on schedule and compliant.
• Essential Mail Operations: Act as a critical connection point by processing and transferring mail to/from partner airlines and the U.S. Post Office, and coordinating the flawless delivery of Bypass mail to local community customers.
• Data Entry & Documentation: Take ownership of the digital cargo trail by entering airway bills, freight details, and real-time tracking data into our advanced electronic tracking system.
• Communication & Coordination: Master station communications by answering calls, managing inquiries with a helpful attitude, and routing critical operational messages accurately.
• Equipment Operation: Safely command ground service equipment (GSE) and utility vehicles to support fast-moving ramp and warehouse activities.
• Station Pride & Safety: Maintain a spotless, organized, and safe workplace, performing light building and ground maintenance to keep our Bethel station looking top-notch.
• Operational Flexibility: Thrive in a dynamic aviation environment by maintaining stellar attendance and the flexibility to conquer rotating shift schedules, including nights, weekends, or holidays.
• Team Success: Step up and tackle any additional operational tasks assigned by the Station Supervisor to keep the team winning.

POSITION QUALIFICATIONS AND REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High School Diploma or General Education Development (GED) equivalent.

Experience:

• Six (6) months of experience in cargo handling, warehouse operations, customer service, or the aviation industry is preferred (but we will train the right motivated individual!).

Language Skills:

• Ability to confidently read, interpret, and apply safety manuals, standard operating procedures, and interoffice notices.
• Ability to draft clear, simple business emails and correspondence.
• Ability to communicate clearly, professionally, and enthusiastically with customers, teammates, and flight crews both in person and over the phone.

Mathematical Skills:

• Ability to perform rapid, basic math calculations (addition, subtraction, multiplication, and division) using whole numbers and decimals to instantly audit cargo weights and sizes.
• Ability to compute rates, ratios, and percentages for quick shipping quotes and invoice processing.

Certificates, Licenses, Registrations:

• Must possess and maintain a valid Driver’s License.
• Must be able to obtain and maintain a Department of Transportation (DOT) Medical Card and successfully pass all mandatory medical screenings. Note: Maintaining a valid DOT medical card is a strict requirement for this role; failure to do so will result in separation from the company.

Other Skills and Abilities:

• Naturally positive, helpful, and customer-centric demeanor.
• Strong resilience and adaptability, with the ability to stay focused, calm, and highly efficient in a fast-paced, fluid airport environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly active—standing, walking, communicating, and listening actively throughout the shift.
• This is a physically engaging role; the employee must frequently lift, carry, push, pull, and maneuver heavy cargo and baggage weighing up to 70 pounds.
• Specific vision abilities required include close vision, peripheral vision, and depth perception to maintain elite situational awareness around aircraft and moving machinery.

DISCLOSURE:

The intent of this description is to provide a comprehensive, representative summary of the core duties and exciting expectations of this position. It is not designed to be an exhaustive list of all responsibilities, skills, or working environments. Incumbents will pivot and adapt to perform other operational tasks as our dynamic business needs evolve.

EQUAL OPPORTUNITY STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.