Patient Care Representative (11 AM - 8 PM EST)

True-Rx Management services; Indiana (PA); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Health Savings Account

Wellness Incentives

401k Matching

Life Insurance

Paid Time Off

8 Paid Holidays

Job summary

True Rx Health Strategists seeks a Patient Care Representative to handle inbound calls and assist members with prescription benefits in a hybrid role. You’ll deliver accurate benefit information, document interactions, and collaborate with internal partners to resolve issues with speed and care.

Ideal candidates have 1+ year of customer service experience, HIPAA familiarity, and strong organizational skills. Flexible hours and a mix of in-office and remote work support a balanced lifestyle.

Qualifications

• 1+ years of customer service experience.
• Detail-oriented with organizational wizardry.
• Familiarity with HIPAA rules.
• Availability to work flexible hours in an office setting.

Responsibilities

• Handle inbound calls from members regarding prescription benefit needs.
• Provide accurate information on benefit plans and True Rx Health Strategist services.
• Maintain a detailed playbook and escalate issues for rapid resolution.
• Collaborate with internal and external partners to resolve inquiries.
• Meet departmental standards for quality, efficiency, and teamwork.
• Act as a liaison, delivering product/services information and solving issues.

Skills

Customer service

HIPAA knowledge

Attention to detail

Job description

Patient Care Representative (11 AM - 8 PM EST)

Job Category: True Rx

Requisition Number: PATIE003968

• Posted : August 21, 2026


• Full-Time


• Hybrid

Locations

Showing 1 location

Indiana
Washington, IN 47501, USA

Description

Embark on an Adventure: True Rx Health Strategist Wants YOU as a Patient Care Representative!

Ready to join a dynamic team and redefine the customer service game? True Rx Health Strategist is on the lookout for vibrant individuals to take on the role of Patient Care Representative. If you thrive in a fast-paced environment, love problem-solving, and radiate positivity, we want you!

WFH Expectations: *If the employee is: <75 mi. from the office, they will be in 2 times per week (Work in office: 40%; Work from home: 60%)76-100 mi. from the office, one day per week (Work in office: 20%; Work from home: 80%)>100 mi. from the office, fully remote (Work from home: 100%)

What You’ll Do:

• Dive into inbound calls, helping members with their prescription benefit needs.


• Deliver accurate and uplifting info on benefit plans and True Rx Health Strategist services.


• Keep a detailed playbook and elevate issues for warp-speed resolutions.


• Team up with internal and external partners to conquer customer inquiries.


• Hit the highest notes in departmental standards for quality, efficiency, and teamwork.


• Act as a liaison, delivering product/services info and solving issues with precision.


• Revel in a performance-driven culture with coaching and applause.


• Unleash your potential with training and self-development opportunities.

What You Bring:

• 1+ years of customer service experience.


• Detail-oriented with organizational wizardry.


• Proven decision-making ability and multitasking mastery.


• Familiarity with HIPAA rules.


• Data entry and computer wizardry.


• Availability to work flexible hours in an office setting.


• Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.


• Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.


• Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well-rounded lifestyle.

Our Story:
We’ve been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family-owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients. Learn more about us here.

Our Mission:

True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.

As a pharmacist-led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives .

True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.
True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.