Patient Care Pro — Hybrid, Flexible Hours & Benefits

True-Rx Management services; Indiana (PA); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Health Savings Account

Wellness Incentives

401k Matching

Life Insurance

Paid Time Off

8 Paid Holidays

Job summary

True Rx Health Strategists seeks a Patient Care Representative to handle inbound calls and assist members with prescription benefits in a hybrid role. You’ll deliver accurate benefit information, document interactions, and collaborate with internal partners to resolve issues with speed and care.

Ideal candidates have 1+ year of customer service experience, HIPAA familiarity, and strong organizational skills. Flexible hours and a mix of in-office and remote work support a balanced lifestyle.

Qualifications

• 1+ years of customer service experience.
• Detail-oriented with organizational wizardry.
• Familiarity with HIPAA rules.
• Availability to work flexible hours in an office setting.

Responsibilities

• Handle inbound calls from members regarding prescription benefit needs.
• Provide accurate information on benefit plans and True Rx Health Strategist services.
• Maintain a detailed playbook and escalate issues for rapid resolution.
• Collaborate with internal and external partners to resolve inquiries.
• Meet departmental standards for quality, efficiency, and teamwork.
• Act as a liaison, delivering product/services information and solving issues.

Skills

Customer service

HIPAA knowledge

Attention to detail

Job description

True Rx Health Strategists seeks a Patient Care Representative to handle inbound calls and assist members with prescription benefits in a hybrid role. You’ll deliver accurate benefit information, document interactions, and collaborate with internal partners to resolve issues with speed and care.

Ideal candidates have 1+ year of customer service experience, HIPAA familiarity, and strong organizational skills. Flexible hours and a mix of in-office and remote work support a balanced lifestyle.