Patient Care Representative (11 AM - 8 PM EST)

True Rx Health Strategists; Washington; Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

Health Savings Account

Wellness incentives

401k Matching

Life Insurance

Flex time

Hybrid/Remote options

Paid Time Off

8 Paid Holidays

Job summary

True Rx Health Strategists is seeking a Patient Care Representative to handle inbound calls, assist members with prescription benefit needs, and share accurate information about benefit plans and services.

The role emphasizes detailed playbooks, cross-team collaboration, and a performance-driven culture with ongoing coaching and training opportunities. Hybrid work options are available, with a mix of in-office and remote responsibilities.

Qualifications

• 1+ years of customer service experience.
• Masterful communication skills.
• Detail-oriented with organizational wizardry.
• Proven decision-making ability and multitasking mastery.
• Familiarity with HIPAA rules.
• Data entry and computer wizardry.
• Availability to work flexible hours in an office setting.

Responsibilities

• Handle inbound calls, assist members with prescription benefit needs.
• Provide accurate information on benefit plans and services.
• Maintain a detailed playbook and escalate issues for quick resolutions.
• Collaborate with internal and external partners on inquiries.
• Meet quality, efficiency, and teamwork standards.
• Act as a liaison delivering product/services information and resolving issues with precision.
• Operate in a performance-driven culture with coaching and recognition.
• Pursue training and self-development opportunities.

Skills

Customer service

Communication skills

Detail-oriented

Decision making

Multitasking

HIPAA familiarity

Data entry

Flexible hours

Job description

Embark on an Adventure: True Rx Health Strategist Wants YOU as a Patient Care Representative!

Ready to join a dynamic team and redefine the customer service game? True Rx Health Strategist is on the lookout for vibrant individuals to take on the role of Patient Care Representative. If you thrive in a fast-paced environment, love problem-solving, and radiate positivity, we want you!

*If the employee is: Work in office: 40%; Work from home: 60%) 76-100 mi. from the office, one day per week (Work in office: 20%; Work from home: 80%) >100 mi. from the office, fully remote (Work from home: 100%)

What You’ll Do

• Dive into inbound calls, helping members with their prescription benefit needs.
• Deliver accurate and uplifting info on benefit plans and True Rx Health Strategist services.
• Keep a detailed playbook and elevate issues for warp-speed resolutions.
• Team up with internal and external partners to conquer customer inquiries.
• Hit the highest notes in departmental standards for quality, efficiency, and teamwork.
• Act as a liaison, delivering product/services info and solving issues with precision.
• Revel in a performance-driven culture with coaching and applause.
• Unleash your potential with training and self-development opportunities.

What You Bring

• 1+ years of customer service experience.
• Masterful communication skills.
• Detail-oriented with organizational wizardry.
• Proven decision-making ability and multitasking mastery.
• Familiarity with HIPAA rules.
• Data entry and computer wizardry.
• Availability to work flexible hours in an office setting.

True Rx Health Strategist Benefits

• Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.
• Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.
• Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well-rounded lifestyle.

Our Story

We’ve been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family-owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients. Learn more about us here.

Our Mission

True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.

Our Promise

As a pharmacist-led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives.

True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.

True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.