RV Warranty & Technical Support Lead

Forest River, Inc.; Elkhart (IN); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Forest River, Inc. is seeking a Warranty Manager in Indiana to oversee warranty operations, provide technical support to dealers, and ensure first-time issue resolution across product lines. You will handle dealer and retail inquiries by phone and email, develop troubleshooting documents, and collaborate with production teams to resolve problems.

You will learn RV components from frame to final assembly. We are looking for detail-oriented individuals with strong communication and a

Qualifications

• Attention to detail and accuracy.
• Familiar with Microsoft Office programs.
• Prefer familiarity with RV parts or an understanding of electrical/technical systems.
• Excellent written and verbal communication skills.
• Desire to provide extraordinary customer service to the dealer/customer network.
• Able to work within a group and transition between responsibilities given.
• Willingness to learn many different components of a RV.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

MS Office

Customer service

Communication skills

Team player

RV knowledge

Tools

MS Office

Job description

Forest River, Inc. is seeking a Warranty Manager in Indiana to oversee warranty operations, provide technical support to dealers, and ensure first-time issue resolution across product lines. You will handle dealer and retail inquiries by phone and email, develop troubleshooting documents, and collaborate with production teams to resolve problems.

You will learn RV components from frame to final assembly. We are looking for detail-oriented individuals with strong communication and a