RV Warranty & Technical Support Specialist

Forest River Inc; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Forest River, Inc. is seeking a Warranty Representative to provide technical support to our dealer network and customer base. This role focuses on timely problem resolution, detailed documentation, and clear communication with technicians and sales staff.

Ideal candidates will have strong attention to detail, solid computer skills, and a willingness to learn about our RV and related components. Join a fast-paced team delivering dependable service and support.

Qualifications

• Attention to detail and accuracy.
• Intermediate computer skills, familiar with Microsoft Office programs.
• Familiarity with RV parts or understanding of electrical/technical systems.
• Must have excellent written and verbal communication skills.
• A desire to provide extraordinary customer service to the dealer/customer network.
• Able to work within a group and transition between responsibilities given.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

Communication skills

Team collaboration

Customer service

Willingness to learn

Problem solving

Tools

Microsoft Office

Job description

Forest River, Inc. is seeking a Warranty Representative to provide technical support to our dealer network and customer base. This role focuses on timely problem resolution, detailed documentation, and clear communication with technicians and sales staff.

Ideal candidates will have strong attention to detail, solid computer skills, and a willingness to learn about our RV and related components. Join a fast-paced team delivering dependable service and support.