RV Walk-Through Experience Specialist

ADP, Inc.; Fort Myers (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

North Trail RV in Fort Myers, FL seeks a reliable RV Walk-Through Coordinator to educate guests on operation and features of their new vehicle, ensuring a smooth customer experience. You will be responsible for conducting comprehensive walk-throughs and coordinating with service and sales teams.

Lead customers through features, explain operation, and provide ongoing guidance after delivery. A valid driver's license is required, with 8-hour shifts Monday through Friday and weekends as needed.

Qualifications

• Strong communication skills, verbal and written.
• Familiarity with RV systems, features and operation.
• Customer service skills with ability to build rapport.
• Organizational skills and time management.
• Attention to detail for accurate information and service.
• Technical aptitude for basic RV systems and appliances.
• Problem-solving ability during walk-throughs.
• Valid driver’s license and background check.
• Ability to work 8-hour shifts Mon-Fri and weekends as needed.

Responsibilities

• Conduct Walk-Throughs: Lead customers through a comprehensive tour of their new RV, demonstrating all features, appliances, and systems.
• Customer Education: Explain how to operate and maintain the RV, answering questions and addressing concerns.
• Pre-Delivery Preparation: Work with the service and sales teams to ensure the RV is ready for delivery, addressing any outstanding issues.
• Post-Walk-Through Support: Provide ongoing support and guidance to customers, acting as a point of contact for any questions or issues.
• Coordinate with Departments: Collaborate with service, sales, and parts departments to ensure a seamless customer experience.
• Inventory Management: Help with the management of RV inventory and accessories.

Skills

Strong communication

RV knowledge

Customer service

Organization

Attention to detail

Technical aptitude

Problem solving

Valid driver's license

Attendance & flexibility

Job description

North Trail RV in Fort Myers, FL seeks a reliable RV Walk-Through Coordinator to educate guests on operation and features of their new vehicle, ensuring a smooth customer experience. You will be responsible for conducting comprehensive walk-throughs and coordinating with service and sales teams.

Lead customers through features, explain operation, and provide ongoing guidance after delivery. A valid driver's license is required, with 8-hour shifts Monday through Friday and weekends as needed.