RV Warranty Coordinator: Fast-Paced & Impactful

ADP, Inc.; Fort Myers (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

HSA

401K retirement with employer match

Job summary

North Trail RV in Fort Myers, FL seeks a dedicated Warranty Assistant to manage warranty claims for RV components and vehicles, acting as a liaison among service, customers, and manufacturers to maximize reimbursements.

The role focuses on timely claim submission, accuracy, and communication with manufacturers, OEMs, and parts teams to ensure efficient repairs and adherence to factory policies.

Qualifications

• High School Diploma or equivalent required.
• Previous administrative, customer service, or warranty experience, ideally within a dealership (RV or Automotive).
• Strong attention to detail, excellent organization, and the ability to manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to work 8 hour shifts Monday-Friday.
• Pre-employment screenings including background and drug test.

Responsibilities

• Review, prepare, and submit warranty claims to RV manufacturers in a timely and accurate manner, ensuring all repair orders, technician notes, and pictures are included.
• Contact manufacturers and OEMs to obtain authorization to perform repairs and ensure compliance with warranty policies.
• Review all warranty repair orders for accuracy and completeness.
• Track all warranty claims from submission to reimbursement, following up on denied or unpaid claims to minimize dealership losses.
• Maintain professional communication with service advisors, technicians, and manufacturers to resolve issues and expedite repairs.
• Coordinate with parts departments for ordering and returning warranty parts.
• Stay updated on factory recalls, technical bulletins, and warranty procedures

Skills

Attention to detail

Organizational skills

Verbal and written communication

Customer service

Warranty knowledge

Multitasking

Education

High School Diploma or equivalent

Job description

North Trail RV in Fort Myers, FL seeks a dedicated Warranty Assistant to manage warranty claims for RV components and vehicles, acting as a liaison among service, customers, and manufacturers to maximize reimbursements.

The role focuses on timely claim submission, accuracy, and communication with manufacturers, OEMs, and parts teams to ensure efficient repairs and adherence to factory policies.