RV Warranty Claims Specialist

Lee County RV Sales Compa; Fort Myers (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

HSA

401K Matching

Job summary

North Trail RV in Fort Myers, FL seeks a Warranty Assistant to review, submit, and track warranty claims for RV components and vehicles. This role acts as a liaison between the service department, customers and manufacturers to ensure repair claims are processed accurately and efficiently.

The responsibilities include coordinating with service and parts teams, staying informed on recalls and warranty policies, and maintaining thorough documentation to optimize reimbursements and timely payments.

Qualifications

• High School Diploma or equivalent required.
• Previous administrative, customer service, or warranty experience, ideally within a dealership (RV or Automotive).
• Strong attention to detail, excellent organization, and the ability to manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills
• Ability to work 8 hour shifts Monday-Friday
• Pre-employment screenings including background and drug test

Responsibilities

• Review, prepare, and submit warranty claims to RV manufacturers in a timely and accurate manner, ensuring all repair orders, technician notes, and pictures are included.
• Contact manufacturers and OEMs to obtain authorization to perform repairs and ensure compliance with warranty policies.
• Review all warranty repair orders for accuracy and completeness.
• Track all warranty claims from submission to reimbursement, following up on denied or unpaid claims to minimize dealership losses.
• Maintain professional communication with service advisors, technicians, and manufacturers to resolve issues and expedite repairs.
• Coordinate with parts departments for ordering and returning warranty parts.
• Stay updated on factory recalls, technical bulletins, and warranty procedures

Skills

Administrative experience

Customer service

Warranty experience

Attention to detail

Communication skills

Education

High School Diploma

Job description

North Trail RV in Fort Myers, FL seeks a Warranty Assistant to review, submit, and track warranty claims for RV components and vehicles. This role acts as a liaison between the service department, customers and manufacturers to ensure repair claims are processed accurately and efficiently.

The responsibilities include coordinating with service and parts teams, staying informed on recalls and warranty policies, and maintaining thorough documentation to optimize reimbursements and timely payments.