WARRANTY ASSISTANT

Lee County RV Sales Compa; Fort Myers (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

HSA

401K Matching

Job summary

North Trail RV in Fort Myers, FL seeks a Warranty Assistant to review, submit, and track warranty claims for RV components and vehicles. This role acts as a liaison between the service department, customers and manufacturers to ensure repair claims are processed accurately and efficiently.

The responsibilities include coordinating with service and parts teams, staying informed on recalls and warranty policies, and maintaining thorough documentation to optimize reimbursements and timely payments.

Qualifications

• High School Diploma or equivalent required.
• Previous administrative, customer service, or warranty experience, ideally within a dealership (RV or Automotive).
• Strong attention to detail, excellent organization, and the ability to manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills
• Ability to work 8 hour shifts Monday-Friday
• Pre-employment screenings including background and drug test

Responsibilities

• Review, prepare, and submit warranty claims to RV manufacturers in a timely and accurate manner, ensuring all repair orders, technician notes, and pictures are included.
• Contact manufacturers and OEMs to obtain authorization to perform repairs and ensure compliance with warranty policies.
• Review all warranty repair orders for accuracy and completeness.
• Track all warranty claims from submission to reimbursement, following up on denied or unpaid claims to minimize dealership losses.
• Maintain professional communication with service advisors, technicians, and manufacturers to resolve issues and expedite repairs.
• Coordinate with parts departments for ordering and returning warranty parts.
• Stay updated on factory recalls, technical bulletins, and warranty procedures

Skills

Administrative experience

Customer service

Warranty experience

Attention to detail

Communication skills

Education

High School Diploma

Job description

North Trail RV has been a family-owned and operated RV Dealership in Fort Myers, FL for over 40 years. A career with North Trail RV means unwavering support from a tight-knit group of individuals who care deeply about our craft, one another, and the community we share.

As a member of the North Trail family, you will be provided every opportunity to utilize your skills as part of a collaborative culture that encourages innovation and values kindness and respect above all. In addition to competitive wages, we offer health, dental, and vision insurance. We also offer paid time off, life insurance, HSA, and 401K retirement benefits with employer match.

Join us and discover the North Trail difference for yourself!

The Warranty Assistant is responsible for reviewing, submitting, and tracking all warranty claims for RV components and vehicles. This role acts as a liaison between the service department, customers, and manufacturers to ensure that repair claims are processed accurately and efficiently, adhering to factory policies to maximize reimbursement for the dealership.

Responsibilities:

• Review, prepare, and submit warranty claims to RV manufacturers in a timely and accurate manner, ensuring all repair orders, technician notes, and pictures are included.
• Contact manufacturers and OEMs to obtain authorization to perform repairs and ensure compliance with warranty policies.
• Review all warranty repair orders for accuracy and completeness.
• Track all warranty claims from submission to reimbursement, following up on denied or unpaid claims to minimize dealership losses.
• Maintain professional communication with service advisors, technicians, and manufacturers to resolve issues and expedite repairs.
• Coordinate with parts departments for ordering and returning warranty parts.
• Stay updated on factory recalls, technical bulletins, and warranty procedures

Requirements:

• High School Diploma or equivalent required
• Previous administrative, customer service, or warranty experience, ideally within a dealership (RV or Automotive).
• Strong attention to detail, excellent organization, and the ability to manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills
• Ability to work 8 hour shifts Monday-Friday
• Pre-employment screenings including background and drug test