RV Technical Support Specialist

Brown & Brown; Dallas (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Brown & Brown is hiring an RV Technical Support Specialist to provide high-quality phone support to RV owners. This full-time role requires troubleshooting expertise, empathy, and excellent communication to guide customers through issues with their RVs.

The position emphasizes knowledge of RV components, systems, and construction, with a focus on timely, accurate documentation and cross-team collaboration.

Qualifications

• 1–3 years’ experience in RV/auto tech or technical support.
• Knowledge of RV systems: electrical, plumbing, HVAC, tanks, generators.
• Familiar with troubleshooting and guiding customers over the phone.

Responsibilities

• Answer incoming calls with clear, empathetic support.
• Make outbound calls to customers in queue and facilities.
• Manage call queue effectively.
• Guide customers through RV troubleshooting.
• Document interactions and resolutions in systems.
• Explain program coverage to callers.

Skills

Phone support

Troubleshooting

Problem solving

Empathy

Documentation

Microsoft Office

Education

ASE RVTI MFG certification

Tools

ASE RVTI MFG certifications

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an RV Technical Support Specialist to join our growing team. A full-time RV Phone Technician who is skilled and empathetic to provide high-quality phone support to RV owners. You will need strong problem-solving skills and the ability to guide customers through troubleshooting common RV operational issues. A deep understanding of RV components, systems, and construction is required to provide expert-level support.

How You Will Contribute

• Answer incoming calls from customers providing clear, empathetic, and professional support over the phone.
• Make outbound calls to customers in queue, service facilities, and other departments.
• Effective call queue management.
• Maintain a calm and patient demeanor when dealing with frustrated customers.
• Guide customers through troubleshooting operational issues with their RVs.
• Document customer interactions and resolutions accurately within appropriate systems.
• Effectively communicate program coverage to callers and thoroughly answer any questions.
• Technical troubleshooting and strong knowledge of the following: slide-out functions and leveling jacks, 110V and 12V electrical systems, including battery charging and power distribution, RV maintenance, including winterization and de-winterization, touch control systems and electronic components, refrigerators, air conditioners, stoves, furnaces, water heaters, LP gas systems, fresh/grey/black tanks, and generators.
• Strong knowledge on braking systems, tires, wheels, hubs, and suspensions.
• Strong knowledge and understanding of RV chassis and structural types.
• Strong knowledge of gas, diesel, and electric powertrains, chassis, and drivetrains.

RV Brand & Model Expertise

• Stay up to date with various RV brands, models, and configurations.
• Understand differences between travel trailers, fifth wheels, motorhomes (Class A, B, C), toy haulers, and camper vans.

Skills & Experience to be Successful

• Required Proficient with Microsoft Office Suite and industry standard web applications
• Ability to maintain a high level of confidentiality
• Knowledge of RV’s and roadside assistance
• Preferred ASE/ RVTI/MFG certified or equivalent desired but not required 1-3 years’ experience in a similar position
• Previous experience in the automotive or RV industry - this could be previous employment as an RV repair technician, technical support agent, service advisor, parts person, or warranty administrator.

Pay Range 20.00 - 30.00 Hourly

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Equal Opportunity

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”