RV Operations Customer Service

Brown & Brown, Inc.; Northern (KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Holidays

Partner Discounts

Job summary

Brown & Brown is seeking an RV Operations Customer Service to join our growing team. You will assist customers with questions about coverage, enrollment in programs, and being connected to the department that can best assist with an issue.

The role emphasizes clear communication, confidentiality, and familiarity with RVs and roadside assistance. You will handle enrollment, renewals, and frontline technical support to keep customers moving forward.

Qualifications

• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and industry standard web applications.
• Ability to maintain a high level of confidentiality.
• Knowledge of RVs and roadside assistance.

Responsibilities

• Advising customers about the benefits of our programs, assisting with requests for covered benefits, and enrollment.
• Directing customers to the department that can best assist them.
• Front-ending technical assistance calls.
• Assisting with enrollment or renewals.

Skills

Excellent written and verbal comms

Microsoft Office Suite

Confidentiality

RV knowledge

Tools

Microsoft Office Suite

Industry standard web apps

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an RV Operations Customer Service to join our growing team!

The Operations Customer Service position assists customers with questions about coverage, enrolling in the program, and being connected to the department that can best assist with an issue.

How You Will Contribute:

• Advising customers about the benefits of our programs, assisting with requests for covered benefits, and enrollment.
• Directing customers to the department that can best assist them.
• Front-ending technical assistance calls.
• Assisting with enrollment or renewals.

Skills & Experience to be Successful:

• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and industry standard web applications.
• Ability to maintain a high level of confidentiality.
• Knowledge of RV’s and roadside assistance.

Pay Range

$18.00 - $20.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results.

With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage.

We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers.

Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.