RV Service Operations Leader

V20 Recruiting & Consulting; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K

Relocation assistance

Paid training and education

Job summary

V20 Recruiting & Consulting represents a prominent RV dealer group seeking a Service Manager to lead a high-volume service operation at a flagship location in Houston. You will own day-to-day service, drive technician productivity, and ensure top-tier customer experiences.

The role requires 3–5+ years in RV service management, strong leadership, and expertise in fixed operations. Competitive compensation with bonus potential, solid benefits, and relocation support for the right candidate are

Qualifications

• 3–5+ years of experience as a Service Manager in RV industry or equivalent, with proven leadership of a service operation.
• Experience inAdvisor or Technician roles prior to becoming Service Manager is helpful.
• Strong understanding of fixed operations including service and parts, and their impact on profitability.
• Ownership of service department P&L with ability to manage expenses and drive revenue.
• Experience hiring, training, and developing high-performing service teams.
• Proficiency with dealership management systems (DMS) is required.
• Knowledge of service workflows, scheduling, and capacity planning.
• Experience with warranty processes and claims submission.
• Excellent communication and interpersonal skills for engagement with customers, team members, and leadership.
• Organized and detail-oriented with ability to manage multiple priorities in a fast-paced environment.
• Financial acumen including KPI tracking, forecasting, and data-driven decisions.

Responsibilities

• Lead and oversee all day‑to‑day operations of the service department across RV and Marine to ensure efficiency and high execution standards.
• Mentor and develop service staff, including Technicians and Advisors, promoting a culture of accountability and teamwork.
• Drive Technician productivity through effective scheduling, workflow management, and performance monitoring.
• Establish and maintain processes for timely and accurate service work completion, minimizing delays and comebacks.
• Oversee service write-up and customer communication to maintain high customer satisfaction levels.
• Monitor department performance against KPIs such as labor sales, gross profit, efficiency, and turnaround times.
• Collaborate with Parts to ensure proper inventory levels and workflow alignment.
• Ensure warranty, compliance, and manufacturer requirements are met with timely documentation and claims submission.
• Identify opportunities for operational improvements and implement efficiency, profitability, and customer-satisfaction initiatives.
• Maintain a safe, clean, and organized service environment adhering to safety standards and policies.
• Work with executives to align service operations with broader business goals and growth plans.
• Assist in forecasting, budgeting, and strategic planning for staffing, capacity, and capital needs.

Skills

Leadership

Communication

Financial acumen

Staff development

Scheduling

Tools

DMS

Job description

V20 Recruiting & Consulting represents a prominent RV dealer group seeking a Service Manager to lead a high-volume service operation at a flagship location in Houston. You will own day-to-day service, drive technician productivity, and ensure top-tier customer experiences.

The role requires 3–5+ years in RV service management, strong leadership, and expertise in fixed operations. Competitive compensation with bonus potential, solid benefits, and relocation support for the right candidate are