RV Service Manager

Delavan Holdings; Sturgeon Bay (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Delavan Holdings is seeking an RV Service Manager to lead the service department, directing technicians and support staff to deliver quality RV repair and maintenance. The role emphasizes customer satisfaction, efficient workflow, safety, and regulatory compliance.

The position requires strong leadership, ability to manage budgets, and ongoing training for staff to stay current with RV technologies. Travel for training or industry events may be required.

Qualifications

• 3–5 years of RV service experience with at least 2 years in a supervisory or management role.
• Strong understanding of RV systems and diagnostic/repair methods.
• Excellent leadership, communication, and organizational skills.
• Ability to develop and manage budgets and analyze financial reports.
• Experience with service management software.

Responsibilities

• Manage, train, and motivate service technicians and support staff.
• Schedule and assign work to ensure timely, efficient completion of service orders.
• Oversee shop operations, budgeting, inventory management, and workflow optimization.
• Monitor and analyze performance metrics for continuous improvement.
• Provide accurate service estimates, timelines, and updates to customers.
• Recruit, hire, and evaluate service personnel.
• Coordinate ongoing training to keep staff updated on RV technologies and repair techniques.

Skills

RV systems knowledge

Leadership

Diagnostics and repair methods

Service management software

Budgeting and financial analysis

Customer communication

Tools

Service management software

Job description

The RV Service Manager oversees the day-to-day operations of the service department, leading the team to deliver quality repair and maintenance services for recreational vehicles (RVs). This role is responsible for driving customer satisfaction, ensuring efficient workflow, and maintaining high standards of service, safety, and compliance.

Description

The RV Service Manager oversees the day-to-day operations of the service department, leading the team to deliver quality repair and maintenance services for recreational vehicles (RVs). This role is responsible for driving customer satisfaction, ensuring efficient workflow, and maintaining high standards of service, safety, and compliance.

Key Responsibilities

Leadership & Operations

• Manage, train, and motivate service technicians and support staff.
• Schedule and assign work to ensure timely, efficient completion of service orders.
• Oversee all aspects of the department, including shop operations, budgeting, inventory management, and workflow optimization.
• Monitor and analyze performance metrics for continuous improvement.

Customer Engagement

• Maintain a customer-focused environment, ensuring inquiries, concerns, and complaints are resolved promptly and professionally.
• Provide accurate service estimates, timelines, and regular updates to customers.
• Build relationships to encourage customer loyalty and long-term business.

Quality Control & Compliance

• Conduct regular inspections and diagnostics to ensure service quality and safety adherence.
• Ensure all service work meets manufacturer and industry standards.
• Maintain accurate records for service, parts usage, and labor hours.

Staff Management

• Recruit, hire, and evaluate service personnel.
• Coordinate ongoing training to keep staff updated on the latest RV technologies and repair techniques.

Requirements

Qualifications

• Minimum 3–5 years of experience in RV service or a related industry, with at least two years in a supervisory or management role.
• Strong understanding of RV systems and components, diagnostic and repair methods, and service management software.
• Excellent leadership, communication, and organizational skills.
• Ability to develop and manage budgets and analyze financial reports.

Work Environment The service department is fast-paced and requires attention to detail, strong leadership, and the ability to handle multiple priorities. Work is performed in a shop setting with exposure to various weather conditions and occasional travel for training or industry events may be required.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.