RV Service Manager: Lead Team & Drive Service

Holiday World; Katy (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with match

Vacation time

Paid holidays

Training & education

Yearly bonus

Growth opportunities

Job summary

Holiday World in Houston, TX is seeking a Service Manager for the Recreational Vehicle division. Lead and develop a results-driven service team, ensure high customer satisfaction, and drive service performance in a fast-paced dealership environment.

You’ll oversee client engagement, set departmental goals, manage staffing, and monitor daily sales, production, and warranty activities to maximize efficiency and quality of service.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Conduct daily one-on-one client status meetings with each advisor to identify potential service issues.
• Collaborate with the service director to set departmental objectives.
• Recruit, interview, and train service staff.
• Maintain daily sales and production records as prescribed by upper management.
• Review and evaluate service sales performance.
• Staff technical teams according to production requirements.
• Stay current on new products and changes to existing products.
• Maintain department finances within parameters established by upper management.
• Assure proper repair-order flow to maximize productivity.
• Monitor and control all warranty activity to ensure compliance with policies and procedures.
• Adhere to dealership policy on client vehicle care and operation.
• Administer payroll for service staff in cooperation with the payroll department.
• Enforce OSHA requirements, procedures, and regulations.
• Conduct performance evaluations.
• Participate in operational planning.
• Maintain the facility and equipment.
• Conduct weekly department meetings and attend weekly manager meetings.

Skills

Customer service

Leadership

Staff management

Communication

Education

Associate's degree or equivalent

Job description

Holiday World in Houston, TX is seeking a Service Manager for the Recreational Vehicle division. Lead and develop a results-driven service team, ensure high customer satisfaction, and drive service performance in a fast-paced dealership environment.

You’ll oversee client engagement, set departmental goals, manage staffing, and monitor daily sales, production, and warranty activities to maximize efficiency and quality of service.