Service Manager

Holiday World; Katy (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with match

Vacation time

Paid holidays

Training & education

Yearly bonus

Growth opportunities

Job summary

Holiday World in Houston, TX is seeking a Service Manager for the Recreational Vehicle division. Lead and develop a results-driven service team, ensure high customer satisfaction, and drive service performance in a fast-paced dealership environment.

You’ll oversee client engagement, set departmental goals, manage staffing, and monitor daily sales, production, and warranty activities to maximize efficiency and quality of service.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Conduct daily one-on-one client status meetings with each advisor to identify potential service issues.
• Collaborate with the service director to set departmental objectives.
• Recruit, interview, and train service staff.
• Maintain daily sales and production records as prescribed by upper management.
• Review and evaluate service sales performance.
• Staff technical teams according to production requirements.
• Stay current on new products and changes to existing products.
• Maintain department finances within parameters established by upper management.
• Assure proper repair-order flow to maximize productivity.
• Monitor and control all warranty activity to ensure compliance with policies and procedures.
• Adhere to dealership policy on client vehicle care and operation.
• Administer payroll for service staff in cooperation with the payroll department.
• Enforce OSHA requirements, procedures, and regulations.
• Conduct performance evaluations.
• Participate in operational planning.
• Maintain the facility and equipment.
• Conduct weekly department meetings and attend weekly manager meetings.

Skills

Customer service

Leadership

Staff management

Communication

Education

Associate's degree or equivalent

Job description

Service Manager – Recreational Vehicle

Job Description

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you.

Houston largest RV dealership is searching for a results oriented Service Manager who is motivated to excel and serious about a true career in this highly competitive industry.

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Key Responsibilities,

Key Responsibilities

• Client Engagement: Conduct daily one-on-one client status meetings with each advisor to identify potential service issues.
• Objective Setting: Collaborate with the service director to set departmental objectives.
• Staff Management: Recruit, interview, and train service staff.
• Performance Tracking: Maintain daily sales and production records as prescribed by upper management.
• Performance Review: Review and evaluate service sales performance.
• Team Staffing: Staff technical teams according to production requirements.
• Product Knowledge: Stay current on new products and changes to existing products.
• Financial Management: Maintain department finances within parameters established by upper management.
• Productivity Optimization: Assure proper repair-order flow to maximize productivity.
• Warranty Compliance: Monitor and control all warranty activity to ensure compliance with policies and procedures.
• Policy Adherence: Adhere to dealership policy on client vehicle care and operation.
• Payroll Administration: Administer payroll for service staff in cooperation with the payroll department.
• Safety Compliance: Enforce OSHA requirements, procedures, and regulations.
• Performance Evaluation: Conduct performance evaluations.
• Operational Planning: Participate in operational planning.
• Facility Management: Maintain the facility and equipment.
• Team Meetings: Conduct weekly department meetings and attend weekly manager meetings.

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include

• Medical and dental insurance.
• 401K retirement savings plan with match.
• Vacation time up two weeks after first year of employment.
• Paid holidays.
• Company paid continuing education and training.
• Yearly Bonus
• Growth Oportunity

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.