RV Service Manager: Lead Ops & KPI-Driven Team

Johnson RV; Sandy (UT); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Employee discounts on parts, service,

Job summary

Johnson RV in Sandy, UT is seeking an experienced Service Manager to lead our busy service department and deliver top-tier repair and maintenance experiences for customers. This is a hands-on leadership role requiring efficient shop operations, workflow coordination, scheduling, parts, warranty claims, and clear customer communication.

You will coach technicians and service advisors, monitor KPIs like labor efficiency and shop profitability, and partner with parts and other managers to keep jobs

Qualifications

• Proven experience managing a team in a shop, service center, or similar hands-on operational environment.
• Very strong computer skills — comfortable learning and working daily in DMS platforms, scheduling software, spreadsheets, and email/communication tools.
• Strong leadership and people-management skills, with the ability to coach technicians and hold a team accountable.
• Excellent organizational skills and the ability to manage multiple jobs, deadlines, and priorities at once.
• Strong customer service skills and the ability to communicate clearly with customers, staff, and manufacturers.
• A valid driver's license and a clean driving record.
• High school diploma or equivalent required; additional technical or business training is a plus.

Responsibilities

• Oversee day-to-day operations of the service department, including scheduling, workflow, and technician assignments.
• Manage, coach, and develop a team of technicians and service advisors, holding the department to high standards for quality and productivity.
• Use dealership management software (DMS), scheduling tools, and other digital systems to track repair orders, parts, labor, and warranty claims from start to finish.
• Monitor department KPIs — labor efficiency, cycle time, customer satisfaction, and shop profitability — and take action to hit targets.
• Serve as the primary point of contact for customers with service concerns, ensuring clear communication and timely resolution.
• Manage manufacturer warranty submissions, approvals, and documentation.
• Maintain a clean, safe, and well‑organized shop that meets manufacturer and OSHA standards.
• Partner with the parts department and other managers to keep jobs moving and minimize delays.
• Hire, train, and evaluate service staff, and manage performance issues as they arise.
• Control department costs, including labor, supplies, tools, and outside vendor work.

Skills

Team leadership

DMS software

Customer service

Organization

Communication

Education

High School Diploma

Technical training

Tools

DMS software

Scheduling software

Spreadsheets

Email

Job description

Johnson RV in Sandy, UT is seeking an experienced Service Manager to lead our busy service department and deliver top-tier repair and maintenance experiences for customers. This is a hands-on leadership role requiring efficient shop operations, workflow coordination, scheduling, parts, warranty claims, and clear customer communication.

You will coach technicians and service advisors, monitor KPIs like labor efficiency and shop profitability, and partner with parts and other managers to keep jobs