RV Service Operations Lead - Growth & Training

Blue Compass RV Bakersfield; Bakersfield (CA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, disability,FS

Paid Time Off and paid holidays

401K

Gas Discount

Pet Insurance

5-day work week

Employee Assistance Program

Training and Development Programs

Referral Program

Legal Coverage

Identity Theft Protection

Job summary

Blue Compass RV is seeking an RV Service Manager to lead the service department, supervise technicians, and ensure top-tier customer service. You will manage schedules, workflows, and budgets to drive efficiency and profitability while maintaining high quality standards.

You will mentor staff on RV systems, repair techniques, and service software, fostering teamwork and continuous improvement across the shop. This role requires strong leadership and a passion for excellence.

Qualifications

• Supervise and coordinate the activities of service technicians, mechanics, and support staff.
• Schedule and assign work to ensure efficient workflow and timely completion of service orders.
• Monitor service department performance metrics and implement strategies for improvement.
• Interact with customers to understand their service needs and provide estimates and timelines.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Ensure a high level of customer satisfaction by maintaining quality standards and service excellence.

Responsibilities

• Oversee the inspection, diagnosis, repair, and maintenance of RVs, including engines, systems, and components.
• Maintain accurate service records, including work orders, parts used, and labor hours.
• Manage inventory of parts and supplies to ensure availability for service jobs.
• Ensure compliance with all regulatory, safety, and environmental standards.
• Prepare and manage the service department budget, controlling costs and maximizing profitability.

Skills

Leadership

Team supervision

Scheduling

Customer service

Communication

Budgeting

Education

High School Diploma

Associate or Bachelor's degree in automotive technology, business management, or related field

Job description

Blue Compass RV is seeking an RV Service Manager to lead the service department, supervise technicians, and ensure top-tier customer service. You will manage schedules, workflows, and budgets to drive efficiency and profitability while maintaining high quality standards.

You will mentor staff on RV systems, repair techniques, and service software, fostering teamwork and continuous improvement across the shop. This role requires strong leadership and a passion for excellence.