Service Advisor-Internal

Ultipro; Traverse City (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401K with match

Life insurance

Gym membership

Job summary

Bish’s RV is seeking an Internal Service Advisor to bridge sales and service for our RV team in Traverse City. You will ensure sold units are prepped accurately and efficiently, coordinating with dispatch, technicians and the sales team to keep deliveries on time.

This role emphasizes exceptional customer service, strong communication, and the ability to navigate multiple service management systems while maintaining professional appearance and adherence to company values.

Qualifications

• Exceptional customer service and communication skills.
• Ability to use a variety of computer-based systems.
• Excellent verbal and written communication skills.
• Flexibility with work schedules, including Saturdays.
• Problem-solver who takes initiative.
• Ability to pass a background and drug test.
• Neat, professional appearance.
• Align with company vision, mission and core values.

Responsibilities

• Review and assess internal service work orders for accuracy and completeness.
• Coordinate workflow and timelines with dispatch, technicians and sales.
• Ensure units are prepped and ready for delivery according to dealership standards.
• Track status of internal jobs and ensure on-time completion.
• Assist with documentation, parts coordination and warranty processes.
• Support inventory tracking and maintain accurate service records.
• Communicate effectively across departments to align priorities and avoid delays.

Skills

Customer service

Communication

Computer systems

Verbal communication

Written communication

Flexible schedule

Background check

Appearance

Company values alignment

Team coordination

Tools

CRM systems

Scheduling tools

Job description

We areseekingacharismatic and organized Internal Service Advisorto join our RV team. In this key role,you’llbridge the gap betweensales and service,ensuring sold units are prepped accurately and efficiently.

Key Objectives

• Deliver anExceptionalCustomerExperience
• Coordinate Seamless Service Operations

Responsibilities

• Review and assess internal service work orders for accuracy and completeness
• Coordinate workflow and timelines with dispatch, technicians, and the sales team
• Ensure units are prepped and ready for deliveryaccording to dealership standards
• Track the status of internal jobs and follow upto ensure on-time completion
• Assistwithdocumentation, parts coordination, and warranty-related process
• Support Inventory tracking andmaintainaccurateservice records
• Communicate effectively across departments to alignpriorities and avoid delays

Whatyou’llbring

• Exceptional skills in customer service and communication
• Ability to use a variety of computer-based systems
• Excellent verbal and written communication skills
• Flexibility with work schedules: including Saturdays (we are always closed on Sundays)
• Problem-solver who takes initiative
• Ability to pass a background and drug test
• Neat, clean, and professional appearance
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions
• Eager to contribute to a smooth and efficient service operation

Expected Results

• Internal unitsare serviced and delivered on time and to standard
• Improved communication and coordinationbetween service and salesReduction in errors or delaysdue to incomplete work orders or miscommunication
• Increased efficiency in internal prep and warranty processes
• Strongsupportfor a positive customer experience throughbehind-the-scenes accuracy and care
• A reliable,proactive presence that contributes to team success and dealership performance

Resources (what is available to be successful in this role

• On-the-jobtraining and mentorship from experienced service and sales staff
• Access to industry-leading service management software and scheduling tools
• Use of internal checklists, work order templates, and warranty documents
• Collaboration with a supportive,team-oriented environment focused on success
• Uniforms and safetygear provided for on-site responsibilities

Who we are

Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.

We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K with 5% match
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.