RV Service Assistant - Customer-Focused, Flexible Schedule

National Indoor RV Centers | NIRVC; Lawrenceville (GA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K

Paid time off

Health insurance

Vision insurance

Life insurance

Flexible schedule

Employee discount

Health savings account

Job summary

National Indoor RV Centers is seeking an Assistant Service Advisor in Georgia. You will support the Service Advisor by handling customer inquiries, coordinating service appointments, and assisting technicians with parts and information.

The role emphasizes strong communication, organization, and professional presentation to ensure smooth RV service operations. Responsibilities include greeting customers, scheduling repairs, entering data into systems, and following up on service outcomes.

Qualifications

• Previous experience in automotive service or RV service capacity.
• Strong communication and customer service skills.
• Detail-oriented and organized with multitasking ability.
• Familiarity with service software and databases preferred.
• Valid driver’s license and professional appearance.

Responsibilities

• Assist Service Advisor in managing customer inquiries, complaints, and service appointments.
• Greet customers professionally, listen to concerns, and advise on repairs or services.
• Schedule and coordinate service appointments with technicians’ time and resources.
• Create service/work orders and enter vehicle and customer data accurately.
• Communicate with technicians to ensure parts, tools, and resources are available.
• Follow up with customers to ensure satisfaction and address issues.
• Maintain records of service, repairs, parts used, and time spent.
• Help manage inventory of parts and order new parts as needed.
• Keep the service desk, waiting area, and bays clean and organized.
• Comply with company policies and applicable regulations.

Skills

Customer service

Communication

Detail-oriented

Organized

Professional appearance

Valid driver's license

Service software

Tools

Service software

Job description

National Indoor RV Centers is seeking an Assistant Service Advisor in Georgia. You will support the Service Advisor by handling customer inquiries, coordinating service appointments, and assisting technicians with parts and information.

The role emphasizes strong communication, organization, and professional presentation to ensure smooth RV service operations. Responsibilities include greeting customers, scheduling repairs, entering data into systems, and following up on service outcomes.