RV Service Advisor | Paid Training & Career Growth

Kunes Auto Group; Elkhorn (WI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA

401(k) Retirement Plan with Company 0%

Paid Time Off

Life Insurance

Employee Assistance Program

Daily Pay Options

Employee Discounts on RVs, Vehicles, 0

Referral Program

Ongoing Training and Professional 0

Career Advancement Opportunities

Job summary

Kunes Auto Group in Elkhorn, WI is hiring an RV Service Advisor to be the primary contact for RV owners from drop-off to pickup. You will translate concerns into clear work orders and keep customers updated while coordinating with technicians to ensure vehicles leave ready for the road.

Experience in RV or automotive service is preferred or training is provided. A strong focus on customer service, basic computer skills, and a valid driver's license are required.

Qualifications

• RV or automotive service advisor experience preferred.
• Background in RV or automotive parts, customer service, hospitality, or retail encouraged.
• Familiarity with RV systems (electrical, plumbing, LP gas, appliances, slide-outs) is a plus.
• Strong focus on providing excellent customer service.
• Basic computer skills, including word processing and database tools.
• Basic math skills to prepare and process bills and customer payments.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet customers and provide excellent service from the time their RV is dropped off until it’s picked up.
• Help customers with RV maintenance, repairs, warranty work, and seasonal service such as winterization and de-winterization.
• Turn customer-reported problems into clear, actionable work orders for technicians.
• Explain recommended services and keep customers informed and updated throughout the service of their RV.
• Coordinate with technicians, parts, and warranty staff to schedule work and keep repairs on track.
• Stay current on new RV products, features, and accessories, and attend product training as required.
• Maintain a customer follow-up system that supports repeat and referral business and contributes to customer happiness.
• Ensure all work meets company quality standards.
• Set personal goals and objectives, including an annual operating budget and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer concerns promptly and appropriately.
• Provide customer transportation as needed
• Other duties as assigned

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or higher

Tools

CRM software

Job description

Kunes Auto Group in Elkhorn, WI is hiring an RV Service Advisor to be the primary contact for RV owners from drop-off to pickup. You will translate concerns into clear work orders and keep customers updated while coordinating with technicians to ensure vehicles leave ready for the road.

Experience in RV or automotive service is preferred or training is provided. A strong focus on customer service, basic computer skills, and a valid driver's license are required.