RV Service Advisor

Kunes RV; Elkhorn (WI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401(k) Plan

Paid Time Off

Life Insurance

Employee Discounts

Training & Development

Job summary

Kunes Auto Group in Elkhorn, WI is seeking an RV Service Advisor to be the primary contact for RV owners from drop-off to pick-up. You’ll translate concerns into clear work orders, keep customers updated on repairs, and ensure every RV leaves road-ready.

Ideal candidates have RV or automotive service advisory experience or related fields, a strong customer-service mindset, basic computer and math skills, and a clean driving record.

Qualifications

• Customer service-focused approach and strong interpersonal skills.
• Ability to communicate clearly with customers and team members.
• Basic math and billing/transaction handling skills.
• Proficient with basic computer tasks and software used in service desks.

Responsibilities

• Greet customers and manage RV drop-off and pick-up with professionalism.
• Convert customer concerns into clear, actionable work orders for technicians.
• Provide updates to customers on repair progress and timing.
• Explain recommended services and pricing to customers transparently.
• Coordinate with technicians, parts, and warranty staff to keep repairs on schedule.
• Stay informed on new RV products, features, and training requirements.
• Maintain a follow-up system to encourage repeat business and referrals.
• Ensure all work meets company quality standards and safety guidelines.

Skills

Customer service

Communication

Basic math

Basic computer skills

Driving license

Education

High School Diploma or higher

Job description

Description

RV Service Advisor

Elkhorn, WI | Full-Time | Career Growth | Comprehensive Benefits

Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We’re committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As an award-winning, fast-growing dealership group with more than 40 locations across Wisconsin, Illinois, Iowa, and Minnesota, we provide the training, support, and resources to help you succeed. From sales to service and everything in between, we’re dedicated to our team members and customers alike.

Why Team Members Choose Kunes

• Competitive Pay
• Paid Training and Ongoing Professional Development
• Career Growth Opportunities Across 40+ Dealerships
• Comprehensive Benefits Package
• Consistent 8-Hour Shifts
• Supportive Leadership and Team Environment
• Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto Group is looking for an RV Service Advisor to join our team in Elkhorn, WI.

In this customer-focused role, you’ll be the main point of contact for RV owners from the time they drop off their RV until they pick it up. You’ll listen to their concerns, turn them into clear work orders for our technicians, keep customers updated throughout the repair, and make sure every RV leaves ready for the road.

Whether you’ve worked as an RV or automotive service advisor, in RV or automotive parts, in customer service, hospitality, or retail, or you simply love RVing and the outdoors, we provide the training and support to help you build a successful career.

Compensation

• Competitive Pay
• $36,000-$42,000 + Commission

Responsibilities

• Greet customers and provide excellent service from the time their RV is dropped off until it’s picked up
• Help customers with RV maintenance, repairs, warranty work, and seasonal service such as winterization and de-winterization
• Turn customer-reported problems into clear, actionable work orders for technicians
• Explain recommended services and keep customers informed and updated throughout the service of their RV
• Coordinate with technicians, parts, and warranty staff to schedule work and keep repairs on track
• Stay current on new RV products, features, and accessories, and attend product training as required
• Maintain a customer follow-up system that supports repeat and referral business and contributes to customer happiness
• Ensure all work meets company quality standards
• Set personal goals and objectives, including an annual operating budget and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer concerns promptly and appropriately
• Provide customer transportation as needed
• Other duties as assigned

Requirements

Qualifications

• Previous RV or automotive service advisor experience is preferred
• Candidates with backgrounds in RV or automotive parts, customer service, hospitality, or retail are encouraged to apply
• Familiarity with RV systems (electrical, plumbing, LP gas, appliances, slide-outs) is a plus
• Strong focus on providing excellent customer service
• Basic computer skills, including word processing and database tools
• Basic math skills to prepare and process bills and customer payments
• Driven personality, eager to improve, and able to work within and support internal teams
• Clean driving record and valid driver’s license
• High school diploma or higher education

No RV service experience? We provide comprehensive paid training, mentorship, and ongoing coaching to help motivated people build a rewarding career in RV service.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on RVs, Vehicles, Parts, and Service
• Referral Program
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Auto Group

Schedule

• Full-Time
• 8-Hour Shifts
• One location: Elkhorn, WI

Kunes Auto Group is an Equal Opportunity Employer and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.