RV Service Advisor

Kunes Auto Group; Elkhorn (WI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA

401(k) Retirement Plan with Company 0%

Paid Time Off

Life Insurance

Employee Assistance Program

Daily Pay Options

Employee Discounts on RVs, Vehicles, 0

Referral Program

Ongoing Training and Professional 0

Career Advancement Opportunities

Job summary

Kunes Auto Group in Elkhorn, WI is hiring an RV Service Advisor to be the primary contact for RV owners from drop-off to pickup. You will translate concerns into clear work orders and keep customers updated while coordinating with technicians to ensure vehicles leave ready for the road.

Experience in RV or automotive service is preferred or training is provided. A strong focus on customer service, basic computer skills, and a valid driver's license are required.

Qualifications

• RV or automotive service advisor experience preferred.
• Background in RV or automotive parts, customer service, hospitality, or retail encouraged.
• Familiarity with RV systems (electrical, plumbing, LP gas, appliances, slide-outs) is a plus.
• Strong focus on providing excellent customer service.
• Basic computer skills, including word processing and database tools.
• Basic math skills to prepare and process bills and customer payments.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet customers and provide excellent service from the time their RV is dropped off until it’s picked up.
• Help customers with RV maintenance, repairs, warranty work, and seasonal service such as winterization and de-winterization.
• Turn customer-reported problems into clear, actionable work orders for technicians.
• Explain recommended services and keep customers informed and updated throughout the service of their RV.
• Coordinate with technicians, parts, and warranty staff to schedule work and keep repairs on track.
• Stay current on new RV products, features, and accessories, and attend product training as required.
• Maintain a customer follow-up system that supports repeat and referral business and contributes to customer happiness.
• Ensure all work meets company quality standards.
• Set personal goals and objectives, including an annual operating budget and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer concerns promptly and appropriately.
• Provide customer transportation as needed
• Other duties as assigned

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or higher

Tools

CRM software

Job description

Description

RV Service Advisor

Elkhorn, WI | Full-Time | Career Growth | Comprehensive Benefits

Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We’re committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As an award-winning, fast-growing dealership group with more than 40 locations across Wisconsin, Illinois, Iowa, and Minnesota, we provide the training, support, and resources to help you succeed. From sales to service and everything in between, we’re dedicated to our team members and customers alike.

Why Team Members Choose Kunes

• Competitive Pay
• Paid Training and Ongoing Professional Development
• Career Growth Opportunities Across 40+ Dealerships
• Comprehensive Benefits Package
• Consistent 8-Hour Shifts
• Supportive Leadership and Team Environment
• Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto Group is looking for an RV Service Advisor to join our team in Elkhorn, WI.

In this customer-focused role, you’ll be the main point of contact for RV owners from the time they drop off their RV until they pick it up. You’ll listen to their concerns, turn them into clear work orders for our technicians, keep customers updated throughout the repair, and make sure every RV leaves ready for the road.

Whether you’ve worked as an RV or automotive service advisor, in RV or automotive parts, in customer service, hospitality, or retail, or you simply love RVing and the outdoors, we provide the training and support to help you build a successful career.

Compensation

• Competitive Pay
• $36,000-$42,000 + Commission

Responsibilities

• Greet customers and provide excellent service from the time their RV is dropped off until it’s picked up
• Help customers with RV maintenance, repairs, warranty work, and seasonal service such as winterization and de-winterization
• Turn customer-reported problems into clear, actionable work orders for technicians
• Explain recommended services and keep customers informed and updated throughout the service of their RV
• Coordinate with technicians, parts, and warranty staff to schedule work and keep repairs on track
• Stay current on new RV products, features, and accessories, and attend product training as required
• Maintain a customer follow-up system that supports repeat and referral business and contributes to customer happiness
• Ensure all work meets company quality standards
• Set personal goals and objectives, including an annual operating budget and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer concerns promptly and appropriately
• Provide customer transportation as needed
• Other duties as assigned

Requirements

Qualifications

• Previous RV or automotive service advisor experience is preferred
• Candidates with backgrounds in RV or automotive parts, customer service, hospitality, or retail are encouraged to apply
• Familiarity with RV systems (electrical, plumbing, LP gas, appliances, slide-outs) is a plus
• Strong focus on providing excellent customer service
• Basic computer skills, including word processing and database tools
• Basic math skills to prepare and process bills and customer payments
• Driven personality, eager to improve, and able to work within and support internal teams
• Clean driving record and valid driver’s license
• High school diploma or higher education

No RV service experience? We provide comprehensive paid training, mentorship, and ongoing coaching to help motivated people build a rewarding career in RV service.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on RVs, Vehicles, Parts, and Service
• Referral Program
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Auto Group

Schedule

• Full-Time
• 8-Hour Shifts
• One location: Elkhorn, WI

Kunes Auto Group is an Equal Opportunity Employer and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.