RV Service Advisor – Elkhorn: Growth, Training & Benefits

Delavan Holdings; Elkhorn (WI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401(k) Match

Paid Time Off

Life Insurance

Daily Pay Options

Employee Discounts

Training & Development

Career Growth

Job summary

Kunes Auto Group in Elkhorn, WI is seeking an RV Service Advisor to greet customers, document issues, and coordinate with technicians to get RVs back on the road.

You will listen to concerns, turn them into clear work orders, explain recommended services, and maintain updates with customers to ensure satisfaction. This full-time role offers 8-hour shifts, a strong benefits package, and opportunities for career growth.

Qualifications

• Previous RV or automotive service advisor experience is preferred.
• Backgrounds in RV or automotive parts, customer service, hospitality, or retail are encouraged to apply.
• Familiarity with RV systems (electrical, plumbing, LP gas, appliances, slide-outs) is a plus.
• Strong focus on providing excellent customer service.
• Basic computer skills, including word processing and database tools.
• Basic math skills to prepare and process bills and customer payments.
• Driven personality, eager to improve, and able to work within and support internal teams.
• Clean driving record and valid driver’s license.
• High school diploma or higher education

Responsibilities

• Greet customers and provide excellent service from the time their RV is dropped off until it’s picked up
• Help customers with RV maintenance, repairs, warranty work, and seasonal service such as winterization and de-winterization
• Turn customer-reported problems into clear, actionable work orders for technicians
• Explain recommended services and keep customers informed and updated throughout the service of their RV
• Coordinate with technicians, parts, and warranty staff to schedule work and keep repairs on track
• Stay current on new RV products, features, and accessories, and attend product training as required
• Maintain a customer follow-up system that supports repeat and referral business and contributes to customer happiness
• Ensure all work meets company quality standards
• Set personal goals and objectives, including an annual operating budget and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer concerns promptly and appropriately
• Provide customer transportation as needed
• Other duties as assigned

Skills

Customer service

Communication

Team collaboration

Attention to detail

Excellent demeanor

Problem solving

Education

High school diploma

Tools

Word processing

Database tools

Job description

Kunes Auto Group in Elkhorn, WI is seeking an RV Service Advisor to greet customers, document issues, and coordinate with technicians to get RVs back on the road.

You will listen to concerns, turn them into clear work orders, explain recommended services, and maintain updates with customers to ensure satisfaction. This full-time role offers 8-hour shifts, a strong benefits package, and opportunities for career growth.