RV Service Advisor: Fast-Paced, Customer-Centric

Rv Country, Inc.; Flagstaff (AZ); Hybrid; USD 42,000 - 56,000; Full time

Job summary

RV Country, Inc. in Flagstaff, AZ, is seeking an experienced RV Service Advisor to join our busy service department. You will create work orders, communicate with customers, and support the technicians throughout diagnostics, repairs, and invoicing.

The role emphasizes exceptional customer service, accurate documentation, and strong multitasking ability in a fast-paced environment. Previous RV service or advisor experience and a high school diploma are preferred.

Qualifications

• Excellent communication skills.
• Understand the service process.
• Analysis/problem solving skills.
• Demonstrate commitment to and creative thinking for continuous improvement.
• High ability to multi-task.

Responsibilities

• Create work orders with the customer through diagnostics, quotes, repairs, and invoicing.
• Serve as primary liaison between customers and service department.
• Coordinate with technicians and parts to schedule and track repairs.
• Review documentation for accuracy and compliance.
• Provide exceptional customer service and timely updates.

Skills

Communication skills

Service process understanding

Analytical problem solving

Commitment to continuous improvement

Multitasking ability

Education

High school diploma or GED

Job description

RV Country, Inc. in Flagstaff, AZ, is seeking an experienced RV Service Advisor to join our busy service department. You will create work orders, communicate with customers, and support the technicians throughout diagnostics, repairs, and invoicing.

The role emphasizes exceptional customer service, accurate documentation, and strong multitasking ability in a fast-paced environment. Previous RV service or advisor experience and a high school diploma are preferred.