RV Service Advisor: Customer Care & Repair Coordination

Robert Crist and Company RV; Mesa (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k)

Sick and/or Vacation Pay

Job summary

Robert Crist and Company RV in Mesa, AZ is looking for a full-time RV Service Advisor to support its growing service department. The ideal candidate will excel in customer service, coordinate repair orders with technicians, and maintain clear communication with customers throughout the repair process. This role requires a high school diploma or GED, and one year of dealership experience is preferred. The position offers health insurance, 401(k), and paid time off.

Qualifications

• One year of dealership experience is preferred.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Greet customers, document concerns, and create accurate repair orders.
• Work closely with technicians to ensure timely and correct repairs.
• Provide clear and accurate parts and labor estimates.
• Keep customers informed throughout the repair process.
• Assist with warranty claims and required documentation.
• Coordinate with the parts department to source needed components.
• Verify completed work orders and ensure customer satisfaction.
• Maintain organized and compliant service documentation.

Education

High school diploma or GED

Job description

Robert Crist and Company RV in Mesa, AZ is looking for a full-time RV Service Advisor to support its growing service department. The ideal candidate will excel in customer service, coordinate repair orders with technicians, and maintain clear communication with customers throughout the repair process. This role requires a high school diploma or GED, and one year of dealership experience is preferred. The position offers health insurance, 401(k), and paid time off.