RV Service Advisor: Customer-First Auto Care

Delavan Holdings; Wisconsin Rapids (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Kunes Auto Group in Wisconsin Rapids is seeking a friendly Service Advisor to greet customers, listen to service needs, and guide them through the repair process. You will translate vehicle issues into clear work orders and explain services as they are performed.

The role emphasizes customer service, teamwork, and accuracy. You will stay informed about new products, maintain a CSI-focused mindset, and support scheduling, follow-ups, and budgeting goals as part of a committed automotive team.

Qualifications

• Customer service focused professional with strong people skills.
• Familiarity with basic computer programs (word processing, databases).
• High school diploma or higher education.
• Basic math skills to prepare and process bills and payments.
• Clean driving record and valid driver's license.
• Driven, eager to improve and able to support internal teams.

Responsibilities

• Greet customers and provide excellent service from receipt to vehicle release.
• Assist customers in servicing and explaining needed work to technicians.
• Translate customer problems into actionable work orders for technicians.
• Explain services and keep customers informed throughout the service.
• Stay updated on products, features, and attend trainings.
• Maintain a service follow-up system to drive repeats and referrals.
• Ensure work meets company quality standards.
• Set goals and objectives including budgeting and marketing plans.
• Maintain a high CSI by handling complaints promptly.
• Customer transportation and any other duties as assigned.

Skills

Customer service

Computer basics

Math skills

Driver's license

Motivated/team oriented

Education

High school diploma

Tools

Word processing

Database tools

Job description

Kunes Auto Group in Wisconsin Rapids is seeking a friendly Service Advisor to greet customers, listen to service needs, and guide them through the repair process. You will translate vehicle issues into clear work orders and explain services as they are performed.

The role emphasizes customer service, teamwork, and accuracy. You will stay informed about new products, maintain a CSI-focused mindset, and support scheduling, follow-ups, and budgeting goals as part of a committed automotive team.