RV Service Advisor — Customer Care & Upsell Specialist

Camping World Holdings, Inc.; Greenfield (IN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On-the-job training

Medical/Dental/Vision insurance

Job summary

Camping World Holdings, Inc. is seeking a Service Advisor to join our growing team. You’ll initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed about work progress.

You’ll determine product needs with customers, suggest add-ons to increase transactions, and provide price estimates prior to scheduling. This role includes hours in a fast-paced RV service environment and requires strong organization and

Qualifications

• A minimum of one year of service experience is preferred.
• Previous RV product or camping lifestyle.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow up skills are required.
• The ability to follow department procedures and policies.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.

Responsibilities

• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers apprised of work progress

Skills

RV product knowledge

Driver's license preferred

Organization skills

Computer skills

Job description

Camping World Holdings, Inc. is seeking a Service Advisor to join our growing team. You’ll initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed about work progress.

You’ll determine product needs with customers, suggest add-ons to increase transactions, and provide price estimates prior to scheduling. This role includes hours in a fast-paced RV service environment and requires strong organization and