RV Parts Advisor — Expert Support & Upsell

Blue Compass RV; Seguin (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, F

Paid Time Off

401K

Pet Insurance

5-day work week

Employee Assistance Program

Training and Development Programs

Legal Coverage

Identity Theft Protection

Referral Program

And so much more…

Job summary

Blue Compass RV is seeking a Parts Advisor in Texas to manage RV parts inventory and assist customers and service technicians in identifying and purchasing the right parts. You will provide expert advice on parts selection, maintain inventory accuracy, and promote related products to enhance the customer experience.

The role emphasizes strong customer service, knowledge of RV components, and the ability to work efficiently in a fast-paced environment.

Qualifications

• Previous customer service experience preferred.
• Previous RV product or camping lifestyle experience preferred.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow up skills are required.
• The ability to follow department procedures and policies.
• A Valid Driver License is Mandatory.

Responsibilities

• Greet customers and assist them in identifying the RV parts and accessories they need.
• Provide expert advice on parts selection, compatibility, and installation.
• Process customer orders promptly and accurately.
• Maintain an organized and well-maintained inventory of RV parts and accessories.
• Monitor stock levels and reorder supplies as needed.
• Conduct regular audits to ensure accurate inventory counts.
• Stay informed about the latest RV models, components, and accessories.
• Provide technical information and guidance to customers and staff.
• Collaborate with service technicians to ensure accurate parts identification.
• Actively promote sales of RV parts and accessories.
• Recommend related products or upgrades to enhance customers' RV experience.
• Upsell additional items or services when appropriate.
• Process incoming shipments, verify contents, and update inventory accordingly.
• Ensure proper labeling, pricing, and placement of products on the sales floor.
• Work closely with suppliers to resolve any discrepancies in shipments.
• Build and maintain positive relationships with customers and suppliers.
• Address customer inquiries, concerns, and returns in a professional manner.
• Strive for customer satisfaction through excellent service.
• Collaborate with other departments, especially the service and sales teams, to streamline processes and improve customer service.
• Communicate effectively with colleagues to share information about inventory and customer needs.

Skills

Customer service

Inventory management

Sales support

Communication

Problem solving

Job description

Blue Compass RV is seeking a Parts Advisor in Texas to manage RV parts inventory and assist customers and service technicians in identifying and purchasing the right parts. You will provide expert advice on parts selection, maintain inventory accuracy, and promote related products to enhance the customer experience.

The role emphasizes strong customer service, knowledge of RV components, and the ability to work efficiently in a fast-paced environment.