RV Delivery Experience Lead

Johnson RV; Sandy (OR); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

401k

Medical/dental/vision plans

Paid time off

Job summary

Johnson RV in Sandy, Oregon is hiring a Delivery Coordinator. You will ensure eachcustomer leaves with a clean, fully functional RV and knows how to use every feature.

You’ll manage the delivery calendar, stay in touch with buyers after the sale, and collaborate with our service team to complete prep, repairs, and installs before pickup. Lead walkthroughs, explain gear that makes RV life easier, and ensure a smooth, friendly handoff to customers.

Qualifications

• Valid driver's license required.
• Able to work on your feet outdoors in all weather.
• Full-time schedule, including some Saturdays.

Responsibilities

• Own the Sandy delivery calendar, typically 40–60 deliveries a month.
• Call buyers after sale to review installations or fixes before pickup.
• Coordinate daily with the service shop to ensure prep, repairs and installs are on time.
• Stage units the night before, verify systems, and ensure unit cleanliness.
• Conduct final quality walk-through with work orders in hand before customer sighting.
• Lead walkthroughs and assist customers with setup before driving away.
• Show customers the equipment that enhances RV life (surge protectors, wheel chocks, water filters).
• Introduce customers to their service advisor for ongoing support.
• Handle delivery-day issues on the spot and determine fixes.
• Maintain records in CRM (DriveCentric) and IDS.

Skills

Organizational skills

Computer proficiency

Communication & explanation

Follow-up discipline

Mechanical curiosity

Tools

DriveCentric CRM

IDS dealership software

Job description

Johnson RV in Sandy, Oregon is hiring a Delivery Coordinator. You will ensure eachcustomer leaves with a clean, fully functional RV and knows how to use every feature.

You’ll manage the delivery calendar, stay in touch with buyers after the sale, and collaborate with our service team to complete prep, repairs, and installs before pickup. Lead walkthroughs, explain gear that makes RV life easier, and ensure a smooth, friendly handoff to customers.