RV Service Advisor: Training & Certification Path

Johnson RV; Sandy (OR); Sur place; USD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

In-house training

RVTI certification support

Career development opportunities

Résumé du poste

Johnson RV is seeking a sharp, customer-focused Service Advisor to join our busy service team in Sandy, Oregon. You will greet customers, schedule and track work orders, explain repairs and costs clearly, and keep everyone updated from drop-off to pickup.

This fast-paced, people-facing role rewards organization and strong communication. RV background is not required; we provide in-house training and support RVTI certification to help you grow.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills and comfort learning new software/systems quickly are essential.
• Excellent written and verbal communication skills.
• Solid problem-solving instincts and sound judgment under pressure.
• Prior service advisor, dispatching, or customer service experience is a plus, but not required.
• No RV industry experience necessary—we provide in-house training and RVTI certification.

Responsabilités

• Greet service department customers promptly and professionally, setting the tone for a great experience.
• Listen carefully to customer concerns and translate them into clear, accurate instructions for technicians.
• Provide accurate, well-documented estimates for repairs and maintenance.
• Track repair status across our service system and proactively update customers.
• Submit and follow up on manufacturer warranty claims accurately and on time.
• Notify customers promptly when their RV or trailer is ready for pickup.
• Review completed repairs and costs with customers in plain, clear language.
• Resolve minor customer concerns calmly and effectively; escalated when needed.
• Keep the Service Manager informed of problems or potential problems before they grow.
• Help maintain strong CSI scores through consistent, quality communication.

Connaissances

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Problem solving

Computer skills

Formation

High school diploma or equivalent

Description du poste

Johnson RV is seeking a sharp, customer-focused Service Advisor to join our busy service team in Sandy, Oregon. You will greet customers, schedule and track work orders, explain repairs and costs clearly, and keep everyone updated from drop-off to pickup.

This fast-paced, people-facing role rewards organization and strong communication. RV background is not required; we provide in-house training and support RVTI certification to help you grow.